Customer Service West Palm

PROFESSIONAL SUMMARY

Enthusiastic and reliable professional takes pride in providing excellent

customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. WORK HISTORY

Server, 03/2023 to 02/2024

Duffys Sports Grill - West Palm Beach Fl

Server, 03/2021 to 08/2021

Bent Creek Country Club - Lancaster PA

Server, 12/2018 to 08/2021

Oka Asian Fusion - Lancaster, PA

CONTACT

Address: West Palm Beach, FL 33401

Phone: 717-***-****

Email: **************@*****.***

WWW: Bold Profile

SKILLS

SAMANTHA LI

Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

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• Used slow periods to restock supplies, ice, trays, and delivery bags. Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

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Trained new staff on menu knowledge and service protocols, raising team's overall performance.

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Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

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• Inspected dishes and utensils for cleanliness.

Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

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Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

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took tests to maintain knowledge and ingredients on the food to inform customers

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• restock supplies

• opened and closed down server station to maintain a clean workspace Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

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Served food and beverages promptly with focused attention to customer needs.

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• Cultivated warm relationships with regular customers.

• Explained menu items and suggested appropriate options for food

• Strong Work Ethic

• Exceptional customer service

• Guest Engagement

• Menu Memorization

• Food Running

• working under pressure

Server, 11/2020 to 03/2021

Sai Gon Cafe - Lancaster PA

EDUCATION

Bachelors, Business Law, Expected in 10/2025

Palm Beach Atlantic University - West Palm Beach Fl GED, 06/2021

Manheim Township High School - Lancaster PA

LANGUAGES

mandarin

Native or Bilingual

English

Native or Bilingual

allergy concerns.

Trained new staff on menu knowledge and service protocols, raising team's overall performance.

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• Cultivated warm relationships with regular customers. Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

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Maintained a clean and orderly dining area for an enjoyable guest experience.

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• Bussed and reset tables to keep dining room and work areas clean. Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

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• AMA Member

Extracurricular Activities: Lacrosse, Basketball, Cheerleading, Cross Country all Varsity

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Contact this candidate