Customer Service Home Improvement
Resume:
CHARLES
SWINNEY
Graham, NC *****
Bold Profile
Dynamic manager with a proven track record at Lowe's Home Improvement, excelling in customer service and team leadership. Enhanced customer satisfaction through effective issue resolution and proactive communication. Skilled in time management and decision- making, consistently achieving operational goals while fostering a productive work environment.
PROFESSIONAL SUMMARY
SKILLS
• Customer service
• Team leadership
• Time management
• Decision-making
Alamance Community College
Computer Science
EDUCATION
Conns Home Plus - Manager
Lowe's Home Improvement - Dept Manager Appliances, Caninets, Counter Tops
Burlington, NC
WORK HISTORY
Managed and motivated employees to be productive and engaged in work.
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• Accomplished multiple tasks within established timeframes. Maintained professional, organized, and safe environment for employees and patrons.
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Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
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Assured effective inventory management, minimizing losses from shrinkage or obsolescence.
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Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
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Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
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Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
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Experienced in merchandise resets, planograms. Sixteenth years, forklift, order picker, narrow reach lift, motorized and non motorized pallet jacks, experience.
ADDITIONAL INFORMATION
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