Real Estate Community Engagement

DEBRA MOODY

614-***-**** Columbus, OH ***** ******@*****.***

SUMMARY

Dynamic and results-driven leader with 19 years of experience in real estate and finance, specializing in process optimization, compliance, and strategic communication. Proven ability to drive operational excellence, maintain high occupancy rates, and foster strong community engagement. I am an expert in budgeting, team leadership, contract negotiation, and tenant-landlord law, with a meticulous focus on detail and a commitment to achieving positive outcomes.

EXPERIENCE

SENIOR PROPERTY COORDINATOR, POPLAR HOMES Columbus,OH Feb 2022 – Feb 2025

● Managed a portfolio of 420 homes, leading a team of 4 leasing agents and 3 portfolio administrators.

● Directed all aspects of property management, ensuring quality service within budgetary constraints.

● Conducted employee performance reviews and managed timekeeping.

● Served as the primary point of contact for property owners, overseeing client onboarding.

● Managed the leasing team, negotiated and maintained vendor contracts, and implemented a comprehensive eviction process.

● Monitored accounts for accuracy, generated monthly owner statements, and oversaw all maintenance operations.

● Developed and managed property maintenance budgets, ensuring adherence to financial guidelines.

● Provided expert guidance to tenants on lease agreements, rent payments, and property policies.

SENIOR COMMUNITY MANAGER, WILCOX COMMUNITIES Columbus,OH Aug 2018 – Feb 2022

● Managed day-to-day operations of a multi-family community, operating within a defined annual budget.

● Negotiated and managed vendor contracts, ensuring cost-effectiveness and quality service.

● Utilized strong communication skills to foster a peaceful and safe community environment.

● Implemented strategic marketing initiatives, achieving and maintaining a 98% occupancy rate with a 6% turnover.

● Orchestrated community events to enhance resident engagement and build a strong sense of community.

● Generated detailed monthly reports on key performance indicators, tracking community growth and engagement.

SENIOR QUALITY ANALYST, JPM CHASE Debra Turner U471446Columbus, OH Jan 2005 – May 2018

● Drove process improvement initiatives and developed comprehensive procedural documentation.

● Conducted rigorous compliance monitoring and regulatory reporting.

● Provided coaching and mentorship to employees, enhancing performance and compliance.

● Monitored credit reporting for accuracy, ensuring compliance with regulatory standards.

● Developed and implemented effective quality assurance processes to ensure product delivery met customer requirements.

● Performed troubleshooting to identify and resolve process issues, restoring operational efficiency.

● Analyzed quality and performance trends, providing actionable recommendations for improvement.

● Identified and implemented business process improvements across multiple projects. EDUCATION

COLUMBUS STATE COMMUNITY COLLEGE Columbus, OH Jan 2001

● Business Management

HONDROS COLLEGE OF BUSINESS Westerville, OH July2018 Real Estate

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