Customer Service Pro
Resume:
Dylan Howell
**** *. ******* **. *******, WA. 98118
(206) 348 - 0714 *********@*******.***
Objective
Experienced and dependable professional driver with over a decade of safe driving and exceptional customer service experience. Proven expertise in the safe operation of large vehicles, including box trucks, sprinter vans, and passenger shuttles, while maintaining a flawless driving record. Highly organized, detail-oriented, punctual, and adept at multitasking. Seeking a driver position where my skills, professionalism, and dedication to excellence can contribute to the success of the team. Experience
Independent Contractor @ UBER inc.
UBER Driver
Continuously provided safe, efficient, and customer-focused transportation to passengers across the Puget Sound region, maintaining a top 1% 5-star driver rating.
Delivered excellent customer service by opening doors, assisting passengers with luggage, personalized local area recommendations, and accommodating special requests. Managed real-time navigation and optimized routes using GPS devices, smartphone apps to minimize travel time. Ensured compliance with Ubers safety policies, as well as traffic laws across the puget sound region, all while maintaining a spotless driving record.
Adapted quickly to dynamic schedules, local events, and traffic conditions, consistently meeting ride completion goals. Bardahl Manufacturing Corporation
Delivery Truck Driver / Warehouse Associate
Operated 24' box trucks throughout the Puget Sound to transport goods efficiently while following DOT road laws, & company safety policies.
Prepared, packaged, and labeled shipments accurately, ensuring compliance with company and shipping carrier requirements.
Conducted pre-trip and post-trip inspections of vehicles to ensure compliance with company and DOT standards. Reporting issues to management when necessary.
Documented all deliveries, returns, and discrepancies in paperlogs and electronic reports to maintain accurate records for inventory control.
Used GPS and route optimization software to plan efficient delivery routes, minimizing delays and fuel costs. Operated RF scanner tools, & shipping software to generate invoices, shipping labels, and tracking information, then Prepared, packaged, & labeled shipments.
Coordinated with warehouse team, shipping carriers and logistics teams to help resolve any shipping discrepancies or delays.
Safely operated various warehouse equipment such as pallet jacks, fork lifts, hand trucks to load and unload shipments. HomeTech LLC.
Box Truck Driver/Mover/General Laborer
Designed & constructed custom wooden crates @ client homes tailored to each individual item to be moved. Securing & protecting fragile, valuable, & irregularly shaped items during transit. Measured, cut, and assembled materials with precision using power tools, hand tools, and specialized equipment. Maintained a safe and organized truck/workspace by adhering to safety guidelines and best practices in material handling and tool usage.
Assembled and disassembled items with/without blueprints/instructions including outdoor play sets, home theaters, furniture, pool tables, & other unique items and equipment.
Followed safety guidelines for operation of hand trucks and other moving equipment, including dollies and tie-down straps, helping ensure the safe transport of items.
Conducted thorough pre- and post-trip preventative maintenance inspections of trucks, ensuring compliance with DOT regulations.
Navigated 21' box truck safely across the Puget Sound region, using GPS, smartphones, & local knowledge to choose best routes.
Space Needle @ Seattle Center
Valet Parking Supervisor
Supervised a team of 3-15 valet attendants, ensuring efficient operations, excellent customer service, and adherence to company policies.
Coordinated vehicle parking and retrieval to optimize space utilization and minimize customer wait times. Trained and mentored new hires in safety protocols, customer interaction, and operational procedures, resulting in improved team performance.
Monitored, input, & maintained accurate records of vehicle logs, key inventory, and shift reports through use of computer software, smartphones, & RF Scanner tools.
Optimized staffing levels, creating weekly schedule using MS Excel software, employee availability, & historical data. Graduated 3.89GPA in February 2010
Skills
Valid WA State Driver's license
Pallet Jack, Hand Trucks operation
Safety Awareness: Proper lifting techniques, OSHA workplace safety guidelines Physical Fitness: Easily pick up 50+ lbs. & Stand on feet for entirety of shift. Time Management: Efficient in handling high-volume workloads Attention to Detail: Experienced in ensuring order accuracy and maintaining inventory records Inventory Management: Efficient in Order picking, packing, shipping Time Management: Skilled in completing high-volume workloads Team Collaboration: I work well with diverse teams to achieve goals together Problem-Solving: Able to troubleshoot and resolve issues on the fly Technology: Proficient in smartphones/devices. Familiar with warehouse management systems (WMS) and handheld RF barcode scanners
Education
Universal Technical Institute (U.T.I. @ Avondale, AZ.) Automotive/ Diesel & Industrial Technologies
2 year Associates Degree program covering 51 weeks of automotive & 45 weeks of diesel tech training. Certifications
N.S.C. (National Safety Council) - Defensive Driving Certification Online class + exam showcasing knowledge of safe defensive driving techniques. Microsoft Excel Essential Training (Microsoft 365) A LinkedIn Learning© course certificate spanning 3 hours covering Microsoft Excel software Red Cross CPR+First-Aid Certification
Certification completed 03/10/2024
King County Food Workers Card
Food Handlers permit for King county
Valid - 03/09/2024 - 03/09/2026
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