Customer Service Project Management

UNITED STATES • *************@*****.*** • 678-***-****

RACHEL KRUPP

PROFESSIONAL SUMMARY

President of Realm Products with over 23 years of experience in enhancing business operations and customer satisfaction through strategic initiatives. Demonstrates extensive expertise in customer service, project management, and team leadership, fostering strong client relationships and optimizing delivery timelines. Committed to leveraging attention to detail and innovative strategies to drive future success in dynamic environments. EMPLOYMENT HISTORY

CUSTOMER SERVICE May 1992 - Mar 1994

Terre Haute First National Bank Terre Haute, IN

CLIENT LIASON Mar 1994 - Jun 1996

Education Financial Services Indianapolis

FINANCIAL AID OFFICER Jun 1996 - Jun 1998

Michiana College South Bend, Indiana

NATIONAL SALES REPRESENTATIVE MANAGER Jul 1998 - Aug 1999 Hagerty South Bend, Indiana

PRESIDENT OF REALM PRODUCTS May 2004 - May 2015

Realm Products, Inc. South Bend/Buford

REALTOR Mar 2012

Various Brokers Buford

Facilitated client communications, enhancing service quality and satisfaction. Resolved client issues promptly, improving retention and trust. Coordinated between departments, ensuring seamless service delivery. Analyzed client feedback, implementing improvements for better engagement. Managed financial aid processes, enhancing student enrollment by 12% through efficient fund allocation.

Collaborated with departments to ensure compliance with federal regulations, minimizing audit findings.

Analyzed financial data to optimize fund distribution, achieving balanced budget outcomes. Provided guidance to students, resulting in increased awareness and utilization of financial resources.

Led national sales team to exceed targets through strategic account management and territory expansion, developing high-performing teams and optimizing sales processes Oversaw business operations, enhancing sales and customer satisfaction through strategic initiatives.

Resolved customer inquiries, fostering strong client relationships and trust in product offerings.

Managed website updates, improving user experience and online engagement. Supported shipping logistics, optimizing delivery timelines and reducing costs. Collaborated with diverse teams to streamline processes, improving efficiency and service delivery.

Managed diverse property portfolios, negotiated competitive deals, and delivered exceptional client service while maintaining strong relationships with buyers and sellers Analyzed market trends and property valuations to provide strategic advice, resulting in successful transactions and high client satisfaction rates Built and maintained strong networks with industry professionals, facilitating smooth property transactions and creating value for all stakeholders Handled complex property documentation, ensuring compliance with regulations while maintaining accurate records and meeting strict deadlines MENTOR Jan 2021 - Dec 2023

Joe Stockdale Real Estate, LLC

SKILLS

Customer Service, Project Management, Team Leadership, Attention to Detail (Expert). EDUCATION

BACHELOR'S DEGREE IN BUSINESS MANAGEMENT Aug 1988 - May 1992 Indiana State University Terre Haute, IN

Guided real estate professionals through market analysis and client relations, fostering professional growth and enhancing team performance Led peer-to-peer learning sessions, facilitating knowledge exchange and building strong collaborative relationships across departments

Cultivated professional development pathways for real estate agents, focusing on market analysis skills and client relationship management

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