A Sales Customer Support

RESUME

M. DAVID RAJKUMAR

No. ***, *th Block, Mogappair West,

J.J. Nagar,

Chennai – 37.

E-Mail: ****************@*****.***

Mobile: 917-***-****

CAREER OBJECTIVE:

My Objective in regard to my work profile is to first become a very keen learner and based on the experience and knowledge gained, become a team leader in the company where iam being placed. EDUCATIONAL QUALIFICATION:

- B. A. (Economics)

- +2 Pass

TECHNICAL QUALIFICATION

- Diploma in Refrigeration and Air-Conditioning

OTHER COURSES:

- DTP in Coral Draw, Page Maker etc.,

WORK PROFILE:

- WORKED AS A SALES CO-ORDINATOR IN SPM INSTRUMENT INDIA PVT. LTD. AT THEIR CHENNAI

& MUMBAI OFFICES AND LATER PROMOTED AS A JUNIOR ENGINEER FOR AROUND 6 YEARS Role as a Junior Engineer in SPM Instruments:

Giving demonstrations and commissioning of condition monitoring instruments such as Vibration Meters etc., also dealing with instruments such as Shock Pulse Meters / Analysers, visiting clients throughout Tamil Nadu, Kerala and parts of Andhra Pradesh. Role as a Sales Co-ordinator in SPM Instruments:

Preparing offers to both private sector companies such as Ashok Leyland, Ford India Ltd., TPL, FPL, IOCL etc., and preparing Tenders in case of Public Sector / Government Organizations such as NPC- Kalpakkam (MAPS, BARC, FBTR) NLC (Neyveli), N.T.P.C. (Kayamkulam) Southern Railway, Kochi Refineries Ltd., CPCL etc., and also attending tender commercial and price bid openinngs. Cont…2

Taking care of filing systems and other necessary requirements needed in the office. Follow-up of payments and collection of ‘C’ form.

WORK PROFILE – 2:

WORKED AS A SALES ENGINEER FOR A COMPANY CALLED EARTH TEKNIKS PRIVATE LIMITED Jobs undertaken during services in EARTH TEKNIKS PRIVATE LIMITED a) As a Sales Engineer covering Southern Region areas such as Tamil Nadu, Kerala & parts of Andhra upto Nellore & Chitoor, giving demonstration & commissioning of instruments and marketing products such as process analysers, moisture gauges, pyrometers etc., b) Collecting Payments and ‘C’ forms from clients and as a part of Sales activities submitting weekly plans, projects for financial year etc.,

c) In case of cable problems in the instrument and minor faults checking the instrument by comparing with our demo instrument and sending the same to our office. Jobs undertaken as a Sales Co-ordinator during services in EARTH TEKNIKS PRIVATE LIMITED a) Catering to the needs of the customers by communicating to them and corresponding through mails and on special occasions meeting the client in person. b) Figuring out new clients by browsing based on the industry for eg., Pharma Industries, Automotive industries, Brewery Industries etc., sending introduction letters to them and following up with them and sending the respected regional engineers to the interested clients. c) Preparing offers to both Private Sector companies such as Ashok Leyland, Ford India Ltd., TPL, FPL, IOCL, NPCIL, DAE, GAIL, ONGC etc., and preparing both offline and on-line tenders to both Private Sector / Public Sector companies including Southern Railway and also attending tender commercial and price bid openings. AS DONE IN PREVIOUS COMPANY. d) Taking care of filing systems and other necessary requirements needed in the office. e) Handling Petty Accounts, dispatch of material to clients etc., WORK PROFILE : 3

WORKED AS A CO-ORDINATOR IN HI-CARE (AUTHORISED SERVICE PROVIDER FOR TATA SKY). Jobs undertaken as a co-ordinator in Hi-Care (Authorised service providers for TATA SKY) a) Operation of Siebel software, fixing appointments with customer’s and sending field service engineers to customer’s place for installation, Field repair service & Relocation jobs. b) Also calling the customers and finding out their feed back based on satisfactory or unsatisfactory service.

c) Interacting with customers and the particular Field Service Engineer simultaneously in case of unsatisfactory services rendered by the Engineer.

d) Also sending Field Service Engineer’s to customer’s place for picking up recharge money. e) Corresponding through mail and also having telephonic conversation with direct TATA SKY Staff. Cont…3

WORK PROFILE -4

WORKED AS AN ADMINISTRATIVE EXECUTIVE AT A PRESSURE GAUGE MANUFACTURING COMPANY NAMELY MANOMETER INDIA PVT. LTD., IN THEIR CHENNAI BRANCH OFFICE. Jobs undertaking as a Administrative Executive in MANOMETER INDIA PVT. LTD., a) Catering to the needs of the customers by Communicating to them and corresponding through mails and on special occasions meeting the client in person. b) Visiting existing customers on courtesy basis and finding out their requirements. c) Also figuring out new clients and sending an introduction cum offer etc., as required by the customer.

d) Preparing offers for both Private Sector Companies such as MRF Ltd., Thiruvottiyur Unit and Kottayam Unit, Manil Petrochemical Ltd., Machinetron Automation, Welmech Engineering, Devon machines ets., AS DONE IN PREVIOUS COMPANIES. e) Attending tender commercial and price bid openings. AS DONE IN PREVIOUS COMPANY. f) Taking care of filing systems and other necessary requirements needed in the office. g) Following up for Pending ‘C’ forms/ Payment/ Orders and Enquiries after sending a budgetary quote especially to Public Sector Companies such as NEYVELI LIGNITE CORPORATION AND CHENNAI PETROLEUM CORPORATION LTD.,

WORK PROFILE – 5

WORKED AS A SALES CO-ORDINATOR IN FLUID ANALYSIS CONSULTING AND TRADING CO., FOR TWO YEARS.

a) Doing Sales activities such as collecting new orders and finding out new clients and promoting our product known as Ferrographic Analysisis (Wear Debris Analysis) and other oil analysis done to find out the condition of the equipment in Companies. b) As done in previous company, Visited various clients, submitted offers for both public and private sector companies and worked as a resident Sales Engineer, traveling through Tamil Nadu, Kerala and Andhra Pradesh.

WORK PROFILE – 6

PRESENTLY WORKING IN EARTH TEKNIKS PRIVATE LIMITED WHERE WORKED EARLIER AND JOBS UNDERTAKEN AS EARLIER- EXCEPT FOR SALES & VISITING CLIENTS JOBS KNOWN

1. Typing, Operation of Windows

2. Preparing On-Line and Off-line Tenders and getting registered on various portals 3. Working on sales leads and quotes through Zoho-CRM software 4. Can handle sales customer support, Preparing offers, Tenders, taking care of Filing system, interacting with customers via E-Mail and having tele conversation with all customers, interacting with new customers via India Mart etc., Payment follow-up etc., Cont…4

PERSONAL DETAILS:

Father’s Name : S.P. MANASSESH (Late)

Date of Birth : 19.07.1973

Age : 46 years

Marital Status : Married

Languages Known : English & Tamil

Place: Chennai Signature

(M. DAVID RAJKUMAR)

(M) 949-***-****

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