Customer Service Program Manager
Resume:
*** **** **, *** *****, US, ***** • ****.**********@*****.*** •
ARITZA BECERRIL
Program Manager
PROFESSIONAL SUMMARY
Organized and dedicated professional with extensive experience in program management, education, customer service, and event coordination. Proven ability to lead teams, solve problems, and ensure operational success. Bilingual in English and Spanish, with strong time management, adaptability, and collaboration skills. EMPLOYMENT HISTORY
EXPANDED LEARNING PROGRAM INTERIM PROGRAM MANAGER 2024 - Present KIPP Adelante Preparatory Academy
• Oversaw daily operations and staff coordination for the Expanded Learning Program.
• Implemented strategic plans to improve student engagement and program quality.
• Compliance, student safety, parent communication & community engagement.
• Event and field trip coordination, logistics, overall program planning and management. EXPANDED LEARNING PROGRAM ASSISTANT MANAGER 2022 - 2024 KIPP Adelante Preparatory Academy
• Assisted in managing after-school activities for 200+ students, ensuring compliance with program goals.
• Trained and supervised staff, fostering a productive and collaborative team environment.
• Met monthly deadlines and deliverables such as attendance, event planning, paperwork, food ordering, newsletters, etc. EXPANDED LEARNING TUTOR 2021 - 2022
KIPP Adelante Preparatory Academy
• Delivered academic support to students, improving performance in key subjects.
• Developed personalized lesson plans tied to enrichment to keep students engaged.
• Supervision, dismissal, overall student support. SUPERVISING YOUTH 2021
San Diego Convention Center
• Managed logistics and provided emotional and practical support to asylum-seeking youth.
• Ensured compliance with safety and confidentiality protocols. CAMP TEAM LEADER 2021
Ryan YMCA
• Leading activities for student enrichment.
• Student supervision, safety.
ATTENDANCE LEAD/ASES PROGRAM LEADER/CHILD/TUTOR/SPECIAL-ED/SCHOOL NURSE
2019 - 2021
Harriet Tubman Charter Village
• Coordinated attendance records, organized after-school programs, and provided academic tutoring.
• Supported special education students through personalized attention and guidance. CASHIER/BARISTA 2020
Seaport Fudge Factory
• Customer service, managed finances.
SCANNER/ADMITTANCE 2019
TwitchCon
• Managed attendee registration and admittance for large-scale events with 50,000+ participants.
• Provided excellent customer service, ensuring smooth event operations. REGISTRATION 2019
Comic-Con
• Managed attendee registration and admittance for large-scale events with 50,000+ participants.
• Provided excellent customer service, ensuring smooth event operations. CUSTOMER SERVICE & CASHIER
Subway
REGISTRATION 2018
Comic-Con
• Managed attendee registration and admittance for large-scale events with 50,000+ participants.
• Provided excellent customer service, ensuring smooth event operations. SALES ASSOCIATE 2018
Michael Kors, Las Americas Premium Outlets
• Delivered exceptional customer service, driving sales and maintaining high client satisfaction. EDUCATION
CURRENTLY ENROLLED Present
San Diego City College San Diego, US
HIGH SCHOOL DIPLOMA 2018
Southwest High School San Diego, CA
SKILLS
Program Management, Team Leadership, Event Planning, Customer Service, Problem Solving, Time Management, Student Support, Staff Training, Operations Management, Project Planning, Communication, Organization. LANGUAGES
English (Native), Spanish (Native).
ADDITIONAL INFORMATION
CERTIFICATIONS
CPR Certified
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