Accounts Receivable Customer Service
Resume:
Ashley Buffington
**** ****** *** *****, ** *****
***************@*****.***
Objective:
I desire a professional challenge to further develop and utilize my skills to achieve personal goals.
Professional Summary:
Knowledgeable and dedicated professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills:
Creative Problem Solving
Document Coding and Classification
Financial Calculation and Analysis
Accounts Receivable
Attention to Detail
Time Management
Proactive and Self-Motivated
Responding to Difficult Customers
De-escalation Techniques
Understanding Customer Needs
Multitasking and Prioritization
Upbeat and Positive Personality
Customer Service Experience
Computer Skills
MS Office
Follow Through
Work History:
Accounts Manager 06/2024 to 01/2025
CW Williams Homes – Warner Robins, GA
Investigated daily variances in invoices and corrected errors to resolve discrepancies.
Applied proper codes to invoices, files and receipts to keep records organized and easily.
searchable.
Reported financial data and updated financial records in ledgers and journals.
Maintained good working relationships with vendors and resolved disputes.
Reconciled processed work by verifying entries and comparing system reports to balance numbers.
Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy rate.
Matched purchase orders with invoices and recorded necessary information.
Identified misuse, delinquencies and trends with the company credit cards and other business accounts.
Streamlined bookkeeping procedures to increase efficiency and productivity.
Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Reconciled accounts, managed audits and updated financial records with 95% accuracy.
Association Executive Assistant 10/2021 to 3/2022
Middle GA Association of Realtors – Macon, GA
Created office file plans, updated spreadsheets and crafted presentations to support executives boosting team productivity.
Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
Screened calls and emails and initiated actions to respond or direct messages for managers.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Organized and coordinated conferences and monthly meetings.
Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
Created expense reports, budgets and filing systems for management team.
Worked with senior management to initiate new projects and assist in various processes.
Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
Promoted team productivity by keeping supplies organized and well-stocked.
Ensures no over commitment/obligation of funds, reviews budgetary transactions for compliance with policies/procedures and ensures availability of funds.
Accounts Manager 03/2018 to 10/2021
CW Williams Homes – Warner Robins, GA
Investigated daily variances in invoices and corrected errors to resolve discrepancies.
Applied proper codes to invoices, files and receipts to keep records organized and easily.
searchable.
Reported financial data and updated financial records in ledgers and journals.
Maintained good working relationships with vendors and resolved disputes.
Reconciled processed work by verifying entries and comparing system reports to balance numbers.
Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy rate.
Matched purchase orders with invoices and recorded necessary information.
Identified misuse, delinquencies and trends with the company credit cards and other business accounts.
Streamlined bookkeeping procedures to increase efficiency and productivity.
Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Reconciled accounts, managed audits and updated financial records with 95% accuracy.
Ensures no over commitment/obligation of funds, reviews budgetary transactions for compliance with policies/procedures and ensures funds are available.
Reviewed building plan budgets and recommended changes resulting in increased efficiency and improved services
Dispatcher, 02/2017 to 03/2018
Total Comfort Cooling and Heating – Macon, GA
Maintained updated and detailed records of calls in physical and electronic database.
Directed investigations to verify and resolve customer or shipper complaints.
Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Monitored flow of paperwork and directed information to appropriate departments.
Received new orders, prepared documentation and assigned personnel.
Rural Carrier, 08/2016 to 02/2017
United States Postal Service – Warner Robins, GA
Maintained accurate records of attempted and missed deliveries as required by post office.
Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
Signed and received mail with signature requirements upon delivery and loading.
Pleasantly greeted and engaged customers, assisting with any mail-related issues.
Maintained records on customers with mail forwarding and change of address requests.
Sorted mail according to order of address appearance for easy access in field.
Communicated customer complaints, requests and feedback to company management for swift resolution.
Jail Officer/Dispatcher, 09/2013 to 01/2015
Baldwin – Milledgeville, GA
Observed behavior of inmates individually and as group to spot conflicts and implement de-escalation tactics.
Utilized weapons, handcuffs and physical force to maintain discipline and order among prisoners.
Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
Monitored radio transmissions between staff to respond immediately to directions and emergencies.
Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
Examined incoming and outgoing mail to detect contraband.
Arranged library visits, work assignments, family visits and counseling appointments for prisoners.
Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
Documented prisoner identification, charges and inmate disturbance incidents.
Built solid relationships with staff and residents to keep institution safe and secure.
Created and maintained arrest files on inmates processed through jail.
911 Emergency Dispatcher, 10/2011 to 09/2012
Pike County – Zebulon, GA
Questioned callers to determine nature of problems and locations to direct type of response needed.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Routed calls to police, fire and ambulance service to meet individual call needs.
Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Jail Officer, 08/2009 to 10/2011
Baldwin County – Milledgeville, GA
Observed behavior of inmates individually and as group to spot conflicts and implement de-escalation tactics.
Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
Documented prisoner identification, charges and inmate disturbance incidents.
Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
Monitored radio transmissions between staff to respond immediately to directions and emergencies.
Maintained custody and control of inmates housed in security unit.
Education:
Diploma
Rutland High School - Macon, GA
Certifications:
Master of Quickbooks - 14CPE Credits
Contact this candidate