Customer Service Human Resources
Resume:
CONTACT
*******@*****.***
New Delhi, India
SKILLS
Administration
Human resources knowledge
Office Management
Liaisoning
MIS/Documentation
Team Management
Relationship building and management
LANGUAGES
English,Hindi,Punjabi
K E Y
ACCOMPLISHMENTS
Received Best Manager award in 2017 and awarded sword of honor.
Brought the negative growth branch in 2016 into profitability in 2017 and was appreciated for the same. Have got prestigious accounts of organizing committee Commonwealth games 2010, Sports Authority of India and various other sports federations. Have got bulk deposits from different organizations to achieve annual targets. Various training attended for the customer service management.
Have been awarded an appreciation letter by the
general manager for mobilization of funds during
2007- 08.
PERSONAL DETAILS
DOB: 24- May-1961
Gender: Male
Marital Status: Married
Ajay Sharma
BRANCH MANAGER
SUMMARY
Branch Manager (Union Bank of India) with over 33 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include financial administration, team leadership, human resources, office management, coordination and Liaisoning
EXPERIENCE
Sales Representative Aug 1987 - Oct 1988
Carew & Co – New Delhi, India
Devised and implemented product strategies for filling market gaps and driving consistent sales.
Built strong rapport with clients by understanding needs and clearly explaining products.
Utilized effective communication and active listening skills to create client rapport to grow profitability.
BRANCH MANAGER, Oct 1988 - May 2021(Retired)
ANDHRA BANK /UNION BANK - New Delhi, India
Possess more than 33 years of cross functional experience in Banking Operations and in the entire domain of general administration operations in the capacity of BRANCH MANAGER.
Possess keen business acumen in analyzing and understanding business requirements, customer-value maximization and developing new business processes and revenue streams.
Worked with the best in the industry with demonstrated loyalty and dedication to further organizational objectives; adept at Client Servicing, Coordination / Liaison and operations.
Excellent Relationship Management skills, articulate, combine strong business acumen with the ability to conceive profitable and efficient solutions utilizing technology. Industrious, thrives on a challenge while working effectively with all levels of management and the people therein.
Recommended loan approvals and denials based on customer loan application reviews.
Reviewed and edited loan agreements to promote efficiency and accuracy. Well developed communication skills with reputation of unwavering accuracy, credibility and integrity. Superlative leadership qualities with proven ability to lead and train a team coupled with excellent time management skills and analytical faculties.
Visionary leadership in assessing client needs, and strategically positioning company’s programs to achieve specific objectives.
Innovative professional, adept at creating and formulating strategies for accelerated growth; focused and hard working with unsurpassed communication, organized presentation and interpersonal skills. Managed the special assignment for deposit of SBN currency at RBI Patna
ADMINISTRATOR : ATHLETICS FEDERATION OF INDIA SEP 2023 - JAN 2025
The job involves looking after all the office administration, finance, house-keeping, building maintenance and cost cutting tools for the organisation
EDUCATION
B. Com
Apr 1979 - Jun 1983
Delhi University
M B A
May 2006- May 2008
Sikkim Manipal University
Contact this candidate