Customer Service Data Entry

MAY **, **** • **** E **TH ST, TACOMA, ***** •

**************@***.*** • 1-253-***-**** • WDL5NB26863B

MICHELLE DANIELS

Customer service, mailroom, cashier

PROFESSIONAL SUMMARY

Customer service expert with over 20 years of experience in receiving, cashier, and mailroom roles, adept at enhancing operational efficiency and customer satisfaction. Demonstrates a keen ability to streamline processes and implement data-driven solutions, resulting in improved inventory accuracy and reduced wait times. Committed to leveraging extensive experience to foster a collaborative environment and drive innovative service improvements. EMPLOYMENT HISTORY

RECEIVING Sep 2019 - Mar 2024

Amazon Washington

CASHIER CUSTOMER SERVICE Jan 2013 - Feb 2019

Fred Meyer co. Tacoma WA

IMAGE PROCESSOR, MAIL SORTER, DATA ENTRY May 2003 - Jul 2011 State Farm Insurance Washington

Receive and input products efficiently, ensuring accurate inventory management. Pick and pack orders swiftly, maintaining high quality standards. Conduct regular inventory checks, achieving consistent stock accuracy. Perform quality control to uphold product standards, reducing errors. Collaborate with team to streamline receiving processes, enhancing workflow. Analyzed receiving metrics at Amazon to identify inefficiencies, implementing data-driven solutions that reduced dock-to-stock time and enhanced inventory visibility. Executed meticulous barcode scanning protocols that improved inventory visibility and reduced discrepancies by implementing cross-verification systems. Processed transactions efficiently, enhancing customer satisfaction and reducing wait times. Resolved customer inquiries at the service desk, improving issue resolution rates. Managed cash handling with precision, ensuring accurate daily financial records. Collaborated with team to streamline operations, boosting overall service efficiency. Assisted customers with product information, contributing to increased sales. Managed high-volume transactions with precision at Fred Meyer, building strong customer relationships while ensuring accurate cash handling and resolving customer inquiries promptly.

Assisted diverse customers with purchases, returns, and inquiries while creating a welcoming shopping environment through attentive service and product knowledge. Processed high-volume transactions at Fred Meyer while building customer relationships, maintaining 100% cash drawer accuracy and implementing service desk solutions that reduced wait times.

Efficiently sorted and processed high volumes of mail and claims, ensuring timely data entry. Enhanced accuracy in claims processing by organizing and entering data into systems. Collaborated with team to streamline mail sorting, leading to improved workflow efficiency. Operated processing machines to expedite claims handling, reducing processing times. Maintained detailed records of processed claims, supporting data integrity and retrieval. Processed insurance images with 99.8% accuracy while managing mail sorting and data entry functions, implementing streamlined workflows that reduced document processing time by 22%.

Handled high-volume image processing and data entry operations, consistently exceeding daily quotas by maintaining exceptional attention to detail and organizational skills.