Human Resources Support Specialist
Resume:
STACIE HART
614-***-**** cell
614-***-**** home
** ********** ****, ********, ****, 43214
OBJECTIVE
Position benefiting employer with my reliability, skills, and competencies. 3/2024 to 12/2024
Custom Glass Solutions, Columbus, Ohio
Intake/Customer Support Specialist (Network/Third-Party Administrator)
• Worked in Salesforce client database and 8X8 Telephone/recording system to assist and document insurance claims status for policyholders.
• Maintained daily communications with insurance companies and their designees in order to keep claims business flowing efficiently throughout process.
• Gathered necessary data and documentation regarding damaged automotive glass in order to facilitate authorization and scheduling of repairs and replacements.
• Performed and completed special projects (e.g. outreach to glass shops/installers, documenting of sales margin data, gathering and providing quotes to insurance adjusters for parts, labor, and freight costs).
3/2022 to 6/2023
Triad Home Health Services, Columbus, Ohio
Human Resources/Recruitment Manager
• Recruited nurses, home health aides, and office staff for family-owned home care business (e.g. online outreach, job postings [BambooHR], job fairs).
• Wrote proposals and implemented efforts focused on employee retention (e.g. staff surveys, additional holidays, EAP, discount programs, credit union, birthday cards).
• Created content and documents for use by applicants and existing staff (e.g. onboarding, training, credentials).
• Created and maintained company presence on social media platforms; created content.
• Maintained company blog; wrote pertinent articles and drew public to our job postings.
• Tracked staff credentials (e.g. recurring training/certifications, licenses) and followed up as necessary.
12/2020 to 11/2021
Ohio Department of Developmental Disabilities, Columbus, Ohio Human Capital Management Senior Analyst (Human Resources Manager at Columbus Developmental Center)
• Managed two staff (one HCM Analyst and one HCM Associate).
• HR generalist and management duties (e.g. creation/modification of positions and Position Descriptions, posting/screening filling positions and conducting job interviews, initiating proposals and special initiatives [e.g. conducted information session with interviews for direct care staff immediately following]; worked under close oversight by Central Office Staff to perform heavy labor relations duties [e.g. investigations, pre-disciplinary meetings, reporting, issuing discipline and removals primarily of direct care staff]; served as Administrator On Call
[which included weekend work and mandated visits to residences]).
• Completed the Lead Ohio Introduction to Foundations of Supervision program in OhioLearn.
• Executive Staff meetings (weekly); fact-finding/discipline meetings (biweekly); attended resident-focused special events (as scheduled/assigned). 7/2020 to 12/2020
Ohio Department of Job & Family Services, Columbus, Ohio Pandemic Unemployment Claims Adjudicator (Customer Service Rep, temp/Intermittent)
• Adjudicated unemployment claims generated as a result of CoViD-19.
• Reviewed electronic claim files and documents, investigated facts and entries by claimants, made decisions regarding eligibility, and entered proper and accurate data.
• Spoke with claimants as needed to clarify information given and made necessary updates in the electronic Unemployment systems (e.g. JFS PUA claims site, SharePoint PUA email repository). 2/2000 to 4/2020
Ohio Bureau of Workers’ Compensation, Columbus, Ohio Human Capital Management Analyst (Personnel Officer 2)
• Civil servant and human resources generalist.
• Performance review/management system coordinator since 2001. OPRS, then ePerformance.
• Layoff coordinator for position control requirements upon closure of BWC Rehabilitation Center.
• Bargaining Unit job and desk audits, position/duties/classification analysis and recommendations answering Working Out of Class grievances. Defended management and decisions at arbitration events.
• Technical writing: State Position Descriptions, often with very little information to go on.
• Posting jobs, screening applications, checking references.
• Formulating and submitting suggestions for policy and procedure improvements with specialty in computerized data systems, assessment tool format improvements, special projects, flowcharts (e.g. processes) and spreadsheets.
• Daily use of OAKS/PeopleSoft/Ohio Data Network, Taleo/NeoGov (super-user), HRIS, online resources, Microsoft Office suite. Working typing speed of ~90 wpm. 10-key-by-touch.
• Customer service focus: performance review system, filling positions, assisting employees and outside applicants, general policy questions/concerns and Contract interpretations for managers and supervisors.
• Maintaining tables of organization.
• Serving on focus groups and committees.
• Built and maintained the BWC Personnel Officer Manual for several years.
• Built and maintained listings of online and print resources for recruiting: email addresses, telephone numbers, costs, deadlines for print ads, affirmative action/minority sources. 7/1998 to 2/2000
Ohio Bureau of Employment Services (now part of ODJFS), Columbus, Ohio Personnel Officer 2
• Position Description production, editing, and auditing.
• Application prescreening, entry, and organization.
• Reference checking.
• Job analysis using WRIPAC model, working with Management Analyst Supervisors, hiring managers and subject matter experts.
• Correspondence and consulting, including Posting Meetings, with hiring managers.
• Selection package processing: onboarding, notifications to non-selected applicants.
• Personnel Action creation, logging and distribution.
• Special projects: spreadsheets, Internet, logging, special forms and documents.
• Maintained tables of organization.
3/1997 to 7/1998
American Pacific Enterprises, Grove City, Ohio
Human Resources coordinator/interim sole HR rep/Administrator
• Served facility of 150+ local permanent employees, 30-40 temporary workers, California facility of 30-40, NY facility of 6-8, 2-5 in Shanghai, and traveling employees.
• Employee in- and out-processing; orientations.
• Reference and background screening.
• Internal postings, external advertising, and processing of both.
• State New Hire reporting twice month.
• Temporary-service shopping, price comparing, ordering, performance monitoring, communication and correspondence.
• Hourly review tracking, logging and processing.
• Five-year loyalty package coordination and ordering.
• Wage and employment verifications to government agencies, credit bureaus, and banks.
• Census reporting for BWC and 401K TPAs, Accounting department, owners and managers.
• Rejection letters.
• Employee relations and coordination of morale functions and events.
• Application and resume processing.
• Active and inactive HR/Personnel file maintenance.
• FMLA approvals, processing, tracking, physician contact and communications.
• BWC claims processing, coordination with hospitals and TPA.
• Benefit bill auditing and claims resolution.
• Open enrollment management: insurance and 401K.
• In-house benefits administration: enrollments, COBRA compliance and processing.
• Zero-tolerance (drug) program.
• Smoking cessation program.
• Hourly payroll (Ceridian/LM Plus).
6/1994 to 3/1997
Adia Personnel Services, Columbus, Ohio
Service Supervisor
• Applicant interviewing, screening, counseling, and placement.
• Site coordinator for Honda of America placement for West Branch and two satellite offices.
• Planned weekly radio advertising for four spots on three stations.
• New supervisor training.
• Special document, report, and form creation for office staff’s use.
• File documentation, especially for purposes of Unemployment and Workers’ Compensation claims and litigation.
• Client service, visits, hostings and luncheons.
8/1993 to 6/1994
HFI, Inc. Auto Trim Division, Columbus, Ohio
Human Resources Coordinator
• Manufacturing worker screening, interviewing, hiring, orientation.
• Benefits administration.
• Resourceful recruiting.
• Writing, drafting and releasing new policy.
• Special reports, forms, and charts.
• OSHA log, injury documentation, MSDS file maintenance.
• File documentation: unemployment, workers’ compensation. 9/1992 to 5/1993
Select Temporary Services, Santa Maria, California Personnel Coordinator
• Applicant interviewing, screening, counseling, and placement.
• Special documentation, reports, and creation of forms for use by office staff.
• File documentation: unemployment, workers’ compensation.
• Client service, visits, hostings, luncheons.
• Weekly network meetings for lead-sharing.
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