Customer Service Dot Compliance
Resume:
Hampton, Georgia *****
************@*******.***
PROFESSIONAL SUMMARY
Senior Transportation Manager with over 15 years of comprehensive experience in logistics and transportation management, demonstrating a strong track record in safety and DOT compliance and P&L management. Expert in leveraging skills in startup business operations, sales and regulatory compliance to negotiate contracts effectively and optimize operational efficiency. Proven leadership in team building, process improvement, and implementing technology solutions such as Lytx and PeopleNet to enhance fleet safety and operational performance.
EMPLOYMENT HISTORY
Sep 2022 - Jan 2024
Logistics Manager, Ryder Logistics, Newnan, GA
Created and maintained a professional relationship within all levels of the organization.
Cultivated a Safety Culture through driver training, accident prevention, safety campaigns.
Interface directly with customers to ensure issues are resolved in a timely manner while maintaining a high level of customer service.
Accountable for budget and adherence to stringent P&L guidelines.
Instructed and enforced location safety management plans, training and procedures.
Sets high standard of achievement for all teammates while coordinating work assignments
Conducts regular driver safety meetings as needed.
Managed the transportation operation to ensure compliance with all Federal, State and company regulations; including, but not limited to DOT, OSHA, food safety, and company standards.
Boosted Safety compliance, reducing accidents by 30 % through training.
Implemented a digital tracking system, enhancing operational efficiency.
Lead a team to streamline customer service processes, improving satisfaction.
Apr 2016 - Present
Transportation/Safety and DOT Compliance Manager, TJL Consulting LLC, Atlanta GA
Create a culture of through driver safety training, accident prevention, safety
campaigns, and driver and manager accountability.
Managed 782 drivers and their compliance as it relates to DOT, and other governmental
regulations, including but not limited to regular monitoring of FMCSA scores.
Conduct regular driver safety meetings quarterly, or as needed.
Spearheaded the implementation and onboarding process enhancing operational efficiency.
Implemented new equipment and/or technology to effectively to support fleet operations and safety.
Regular review of company safety program and recommend revisions as needed.
Monitor driver MVRs for non-compliant activity.
Conduct investigations of accidents and injuries. Develop and coached corrective actions resulting from those incidents.
Work in coordination with Regional Managers to ensure all company vehicles are safe, reliable, and meet operational requirements.
Jul 2016 - Apr 2020
Transportation Manager, Caruso Logistics, Conley, GA
Managed logistics operations and personnel training in a fast-paced environment.
Enhanced DOT compliance, achieving a 100% pass rate in random drug testing and vehicle inspections.
Developed a comprehensive training program, improving driver safety and reducing accidents by 35%.
Optimized scheduling and routing for a team of 45 drivers, reducing fuel cost by 15 %.
Developed innovative maintenance strategies, decreasing vehicle downtime by 30%.
Cultivated strategic relationship building boosting client retention by 20%.
Exceeded annual KPIs by 15% through strategic planning and execution.
Achieved 100% DOT compliance ensuring seamless freight movement across key ports and rails.
DEC 2011 - JUN 2016
Terminal Manager, Corsicana Bedding, Shelbyville, TN
Managed branch operations, ensuring seamless coordination across intrastate, local, warehouse and packing departments.
Streamlined labor distribution through effective routing and Kronos setup, optimizing workforce productivity
Ensured BOL accuracy and efficient cross docking of inbound shipments improving intermodal scheduling.
Verified fleet and vendor contracts, maintaining compliance and minimizing contractual risk.
Oversaw DOT compliance for all local and OTR drivers, reducing violations and enhancing safety standards.
Handled complete P&L responsibility, controlling expense ratio and driving profitability.
Recruited, managing, and motivating operations staff, fostering a high-performance work environment.
Overhauled safety protocols, cutting non-compliance by 25%.
EDUCATION
AA - Communication, US Naval communication Training School, San Diego, CA
BA - Georgia State University, Atlanta, GA
SKILLS
Proven management, P&L, team building and leadership skills
Excel, AS400 Lytx, Peoplenet, Mercury Gate, SAP, JD Edwards, and various TMS and WMS systems.
FMCSA, DOT, and Regulatory compliance experience, OHSA 10/30, Hazmat and Lean Six Sigma
Process Improvement, Strategic Planning, Data Analysis, Supply Chain Optimization, Vendor Management
Intermodal, Ocean Freight, TL, LTL and heavy cargo movement.
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