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Professional summary
Office Assistant/Customer Service professional with extensive expertise in optimizing customer interactions and streamlining service delivery processes. Committed to leveraging advanced communication abilities and innovative solutions to drive operational excellence and foster lasting customer relationships.
Employment history
TELEPERFORMANCE USA Operations Customer Expert Remote-TEMP Aug 2024 - Feb 2025
CARENET HEALTHCARE Engagement Specialist Remote-TEMP Jan 2024 - Aug 2024
Mr.Cooper/Nationstar Mortgage Customer Service Associate Remote May 2023 - Jan 2024
Sitel Customer Service Representative Remote
Sep 2022 - May 2023
Candace Linn
Office Assistant/Customer Service
Marshall, TX
************@*****.***
Resolved customer issues, enhancing satisfaction and retention rates. Improved service efficiency by accurately addressing inquiries. Optimized call handling, reducing response times.
Maintained professionalism and compliance with company standards. Warmly greeted callers, enhancing client satisfaction and retention. Provided tailored solutions, boosting client loyalty and satisfaction. Built strong customer relationships, improving feedback and retention. Streamlined patient communication protocols and implemented cross-functional workflows, enhancing departmental coordination and service delivery. Managed high call volumes, reducing wait times and boosting satisfaction. Educated customers on billing for a better understanding. Escalated major issues for quick resolutions.
Supported customers with a solution-focused approach. Efficiently resolved inquiries, boosting customer retention and satisfaction. Welcomed callers warmly, fostering positive interactions. Managed tasks under deadlines, demonstrating time management. Contributed to fast-paced settings with organizational skills. Allstate Insurance Co Customer Service Agent Remote Jan 2021 - Sep 2022
Louis A. Williams & Associates Typist/Back up mail person Marshall Tx Jul 2018 - Dec 2020
Kroger’s Cashier Marshall Tx
Jan 2018 - Aug 2018
Wee Care Day School Pre-k Teacher Marshall Tx
Jul 2016 - Jan 2018
GSMC Patient Access Representative/Back up Scheduler Marshall Tx Mar 2013 - Jul 2016
Louis Morgan Pharmacy #4 Pharmacy Clerk/Cashier Longview Tx Sep 2010 - Mar 2013
Resolved insurance queries, enhancing customer satisfaction and retention. Advised on discounts, boosting policy retention with tailored recommendations. Developed insurance solutions through needs analysis, improving retention rates. Resolved disputes with empathy and policy knowledge, strengthening client relationships. Executed accurate data entry, boosting insurance documentation precision. Managed postal operations, ensuring timely mail processing and distribution. Verified data integrity, maintaining company reputation for policy accuracy. Optimized outgoing mail processes, improving postage calculations and handling. Processed diverse payment types, ensuring high accuracy and preventing fraud. Adapted to multiple roles, providing essential support during peak times. Streamlined checkout procedures by implementing efficient cash handling protocols and maintaining meticulous transaction records while ensuring exceptional accuracy. Cross-trained in multiple store departments to provide flexible coverage during peak hours, enhancing overall store operational efficiency.
Crafted weekly lesson plans to engage children and foster learning in a safe environment. Maintained a fun, interactive classroom, enhancing children's sense of security. Facilitated effective communication with parents through daily interactions and conferences. Organized educational activities to teach foundational skills like letters and numbers. Verified insurance eligibility, ensuring accurate patient data entry. Adapted to healthcare demands, maintaining quality patient care. Scheduled appointments and managed medical records efficiently. Ensured confidentiality, adhering to HIPAA regulations strictly. Verified patient details to ensure accurate medication dispensing, enhancing service reliability. Processed prescription payments, maintaining transaction accuracy and customer satisfaction. Assisted customers with ready prescriptions and provided medication information, improving service efficiency.
Collaborated with the pharmacy team to resolve customer inquiries, ensuring prompt and professional service.
Blue Cross Blue Shield Claims Processor/Examiner Marshall Tx Apr 2002 - Sep 2010
Education
High School Diploma Marshall High School Marshall, TX Aug 1991 - May 1995
General Studies
Skills
Active Listening Salesforce
Call Handling Data Entry
Word Processing Organization
Conflict Resolution Multitasking
Customer Advocacy Attention to Detail
Links
LinkedIn www.linkedin.com/in/candace-linn-77666a271 References
Provided at request
Resolved complex medical claims, ensuring timely processing and accurate billing. Collaborated with providers, reducing payment delays and denials significantly. Managed a high volume of claims daily, maintaining compliance with HIPAA regulations. Established efficient provider communication channels, minimizing claim rejections and accelerating payment cycles for healthcare services.
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