Customer Service Sales Floor

Nya Drew

Richmond, VA *****

+1-804-***-**** **.********@*****.***

Authorized to work in the US for any employer

Summary

Results-driven customer service professional with years of experience in retail, food service, and pet care management. Skilled in cash handling, sales floor support, customer care, and pet management. Proficient in managing customer inquiries, maintaining organization in fast-paced environments, and providing personalized care to meet customer and pet needs. Strong communication skills and a passion for delivering high-quality service.

Work Experience

Customer-Focused Cashier & Floor Associate

Petco June 2024 to September 2024

Managed customer transactions, processed payments, and provided excellent service at the checkout counter.

Assisted customers with returns and inquiries while maintaining an organized and efficient checkout area.

Supported customers on the sales floor, providing recommendations and ensuring shelves were fully stocked.

Contributed to pet care and management by offering guidance on pet-related products and ensuring the well-being of animals in the store.

Worked collaboratively with team members to ensure a positive shopping experience for customers and pets.

Key Skills:

Cash handling and customer service

Sales floor support and organization

Pet care and management

Excellent customer care and communication skills

Proficient in managing inquiries and resolving concerns

Sales Associate (Fitting Room & Sales Floor)

TJ Maxx November 2023 to August 2024

Assisted customers in the fitting room, ensured an organized space, and provided product recommendations.

Managed fitting room operations and maintained store organization.

Actively engaged with customers on the sales floor, helped them find products, and restocked merchandise.

Ensured displays were neat, inventory levels were maintained, and created a welcoming shopping environment.

Key Skills:

Customer service and product knowledge

Organization and multitasking skills

Floater

McDonald's May 2019 to May 2020

Worked in multiple roles including janitor, cash register, drive-through, and cooker.

Provided exceptional customer service in high-pressure environments, maintaining speed and accuracy.

Assisted with keeping the restaurant clean and ensuring food was prepared to standard.

Education

High School Diploma

Freeman High School Virginia

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