Customer Service Specialist
Resume:
DAUNIEL MATHIS
**** ******** **, ******* *******, 77845
**********@*****.***
CAREER OBJECTIVE TO OBTAIN A POSITION IN CUSTOMER SERVICE UTILIZING MY PEOPLE SKILLS IN AN ATMOSPHERE THAT IS REWARDING, CHALLENGING AND OFFERS OPPORTUNITY FOR CAREER ADVANCEMENT.
EDUCATION
SOUTHWEST HIGH SCHOOL - HOUSTON, TX 2004 South University- Online 2011-2012 EXPERIENCE
Ace Cash Express. Irving, Tx Customer Service Specialist. 09/2013-10/2013
Provide customers with the best service by: assisting customers with bill payments, loans, moneygram,check cashing, money orders and atm services. Anderson Merchandising Amarillo, Tx Retail Merchandiser 10/2012- 9/2013 - present
Change out old Isp's, make necessary changes to Pog,place media products, such as cd's, movies to have available for customers.Work on incremental projects for other clients, audit there products.Assist with customer media needs.
PINNACLE HEALTH HOUSTON, TX HEALTHCARE PROVIDER
03/2008-04/2012
PROVIDE ASSISTANCE TO ELDERLY BY HELPING WITH MEDICATION, BATHING
,LAUNDRY, ESCORTING,CLEANING,SHOPPING,MEAL
PREPARATION,TRANSFERRING,AND ANY OTHER ASSISTANT THE CLIENT MIGHT NEED ON A BASE BY BASES.
PUBLIC STORAGE HOUSTON, TX PROPERTY MANGER/KEY TRAINER 07/2008-8/2010
PROVIDE CUSTOMER SERVICE,BY RESPONDING TO CUSTOMER INQUIRIES AND COMPLAINTS ON LEASED UNITS AND ACCOUNTS. DIRECT AND SUPERVISE EMPLOYEES, ENGAGED IN SALES,INVENTORY-TAKING,RECONCILING CASH RECEIPTS,OR IN PERFORMING SERVICES FOR CUSTOMERS.
U.S. CENSUS BUREAU HOUSTON, TX ENUMERATOR
04/2010-6/2010
OBTAIN KNOWLEDGE OF CURRENT CENSUS DAY STATUS, WHILE UPHOLDING POLICIES REGARDING PRIVACY,EFFICIENCY AND SECURITY PRACTICES. KEEPING RECORD OF TIME AND OTHER REQUISITIONS.
HANK’S ICE CREAM HOUSTON,TX ASSISTANT MANAGER/CASHIER 06/2003-12/2007
CUSTOMER SERVICE,GREETED AND ASSISTED CUSTOMERS WITH INQUIRIES;COMPLAINTS. MONITORED SALES ACTIVITIES,MAINTAINED INVENTORY STOCK,TRAINED AND EVALUATED PERSONNEL,CLEANING/ORGANIZING SHELVES. WAL-MART SPRING,TX CUSTOMER SERVICE REP/CASHIER
12/2006-08/2007
KEPT RECORDS AND CONFER WITH CUSTOMERS BY TELEPHONE OR IN PERSON IN ORDER TO PROVIDE INFORMATION ABOUT PRODUCTS AND SERVICES.TAKE ORDERS,CANCEL ACCOUNTS,AND OBTAIN DETAILS OF COMPLAINTS. RESOLVE CUSTOMERS’ SERVICE OR BILLING COMPLAINTS.REFUNDING MONEY/ADJUSTING BILLS.
MEN’S WAREHOUSE. HOUSTON,TX PROCESSOR/RETAIL.
08/2006-12/2006
ASSISTED IN THE PREPARATION OF MERCHANDISE,BOXING,AND POINT OF SALES SYSTEMS TO BE SHIPPED OUT TO VARIOUS LOCATIONS.
HARRIS COUNTY DISTRICT CLERK. HOUSTON,TX IMAGING CLERK/DATA ENTRY. 01/2005-11/2006
PREPPED,SCANNED,VERIFIED,INDEXED,UPLOA DED QUALITY CONTROLLED DOCUMENTS OF COUNTY CASE FILES INTO HARRIS COUNTY DATABASE SYSTEM. JEWISH COMMUNITY CENTER HOUSTON,TX COUNSELOR(EVERY SUMMER) 05/2001-08/2006
ENFORCE RULES,REGULATIONS OF FACILITY TO MAINTAIN THE DISCIPLINE OF CHILDREN IN A FUN,SAFE,CLEAN ATMOSPHERE. PROMOTED INTEREST IN ACTIVITIES SUCH AS ARTS,CRAFTS,SPORTS,GAMES,CAMPING,AND HOBBIES. ADMINISTERED FIRST AID ACCORDING TO PROCEDURES.
REFERENCES UPON REQUEST
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