Pharmacy Technician Customer Service

Kimberly Ann Lincoln

**** ***** ******** *****, ********* NC 27534 770-***-****, ***********@*****.***

Certified Pharmacy Technician with 35 years of experience filling prescriptions, processing insurance claims, and maintaining customer relations in high-traffic pharmacies. Seeking to use long track record of excellent customer service, as well as advanced pharmaceutical knowledge and training to fulfill the role with your company.

PROFESSIONAL EXPERIENCE

DULUTH PHARMACY – DULUTH, GA 30096 12/18/2021 9/01/2024

Pharmacy Technician – Cpht

Rx30

Data entry

Accurately filling prescriptions

Compounding creams, ointments, tablets, capsules, solutions, suspensions, suppositories, troches,

Cashier

Customer service

Bubble packing medications

Answering phones

Delivery

Outdates

Filing

Ordering

Coupons

Drive thru

WELLSTAR KENNESTONE HOSPITAL PHARMACY – MARIETTA GA MAY 3 2021- OCTOBER 2021

Pharmacy Technician PRN

Basic knowledge of EPIC.

Fill prescriptions using Carousel

Filling/restocking floor Omnicells.

Basic compounding.

Filling basic IV prescriptions.

Pulling fluids.

Basic knowledge of Autopak and Euclid.

LACEY DRUG COMPANY 770-***-****) Acworth, GA – Dec 2003 – Jun 2021

Lead Pharmacy Technician/Main Billing and Office Manager

Supervised daily duties of 7 junior pharmacy technicians, including restocking and filling prescriptions, operating the cash register, and interacting with customers, ensuring efficient day-to-day business of store.

Coached staff in customer best service practices, improving customer experience.

Experienced in compounding.

Implemented practice of utilizing pharmacy management software RX30 (Script 1) to perform online prescription refills,

Mastered various medical insurance billing practices, reducing insurance billing issues.

Operated and balanced cash register from the 300+ daily prescription transactions.2016

Performed inventory management including proper disposal, verification of quantities, storage, restocking pharmaceuticals in short supply preventing out of stock medication and supplies, and removal/proper disposal of outdated/damaged medication.

BULLARD ELEMENTARY – AUGUST 2016- DECEMBER

Cafeteria worker

Prepared and served breakfast and lunch

Cashier

Food server

Dishwasher

UHAUL – REMOTE FROM HOME – REMOTE 2015 - 2016

Made reservations for Uhaul trucks, trailers, hitches, and storage units.

RITE AID PHARMACY 334-***-****) Millbrook, AL – Oct 2001 – Nov 2003

Pharmacy Technician/Store Manager

Supervised daily duties of 3 junior pharmacy technicians, including restocking and filling prescriptions, operating the cash register, and interacting with customers, ensuring efficient day-to-day business of store.

Performed inventory management including proper disposal, verification of quantities, storage, restocking pharmaceuticals in short supply preventing out of stock medication and supplies, and removal/proper disposal of outdated/damaged medication.

Operated and balanced cash register daily.

ASHTABULA CLINIC 440-***-****) Ashtabula, OH – Jan 1999 – Aug 2001

Clinic Clerk

Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment while scheduling appointments and completing insurance billing issues.

Performed inventory management including proper disposal, verificationba of quantities, storage, restocking pharmaceuticals in short supply preventing out of stock medication and supplies, and removal/proper disposal of outdated/damaged medication.

Prepared and filed paperwork for Family Practice, Pediatrics, Orthopedics, Surgery, Internal Medicine, and Dermatology.

K.D. KREME 440-***-****) Ashtabula, OH – Feb 1996 – Aug 2001

Owner and President

Owned and operated a family business.

Managed all aspects of daily operations including payroll, menu creation, food prep, weekly inventory and clean/sanitization of restaurant prep area.

Maintained a safe working and guest environment to reduce the risk of injury.

Managed business finances and dealings with vendors.

Balanced cash register and made nightly cash deposits.

Monitored income expense sheets to track and adjust expenses.

MEDICINE SHOPPE 440-***-****) Ashtabula, OH – Feb 1994 – Apr 1998

Pharmacy Technician

Supervised daily duties of 3 junior pharmacy technicians, including restocking and filling prescriptions, operating the cash register, and interacting with customers, ensuring efficient day-to-day business of store.

Assisted with inventory management including proper disposal, verification of quantities, storage, restocking pharmaceuticals in short supply preventing out of stock medication and supplies, and removal/proper disposal of outdated/damaged medication.

Operated and balanced cash register daily.

Stocked and maintained prescription drug shelves in the back office as well as over the counter shelves.

NCS HEALTHCARE, Mentor, OH – Mar 1990 – Apr 1994

Data Entry Clerk

Entered and Filled over 250 prescriptions daily for nursing homes.

Assisted with inventory management including proper disposal, verification of quantities, storage, restocking pharmaceuticals in short supply preventing out of stock medication and supplies, and removal/proper disposal of outdated/damaged medication.

LICENSES & CERTIFICATIONS

Georgia State Registration PHTC034056 —Expires June 2023

Pharmacy Technician Certification (CPhT) 250************ – Expires April 2023

EDUCATION

ASHWORTH COLLEGE, Norcross, GA 2012

Medical transcription and coding

CLEVELAND INSTITUTE OF DENTAL/MEDICAL ASSISTANTS, Cleveland, OH 1990

Medical Secretary with Word Processing

LAKE EAST HOSPITAL, Painesville, OH

Emergency Room transcription and registration internship

ASHTABULA HIGH SCHOOL, Ashtabula, OH

High School Diploma

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