Customer Service Front Office

GABRIEL KAYODE OJO

**********@*****.**.** 780-***-**** Edmonton, AB

HIGHLIGHTS OF QUALIFICATIONS

20+ years of administrative leadership, customer service experience, front office management and labor relations experience

Secondary School certificate with expertise in organizational, great interpersonal and communication skills

Award-winning service professional recognized for excellence in interpersonal relations

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Spreadsheets)

RELEVANT SKILLS

Customer Service Experience

Managed daily operations, inventory control, and procurement

Led sales mobilization, event planning, and customer relations

Evaluate and manage daily operations

Resolve customer issues that arise

Plan budget and monitor sales

Front Office Experience

Supervised front desk operations, including guest registration, reservations, and room allocations

Resolved booking challenges and handled customer complaints, ensuring high guest satisfaction

Managed financial transactions, processing payments, deposits, and reconciliations

Implemented service protocols that enhanced guest retention and increased occupancy rates

Administration & Leadership:

Strong policy administration, contract negotiation, and procedural development experience

Expertise in record-keeping, correspondence management, and meeting facilitation

Chaired the Staff Disciplinary Committee, overseeing conflict resolution and employee relations

Managed recruitment and onboarding to strengthen workforce effectiveness

Communication & Documentation:

Excellent verbal and written communication, skillful meeting facilitation and minute-taking

Drafted and processed official correspondence, reports, and policies

Ability to present ideas, lead discussions, and engage stakeholders effectively

Experienced in email communication, online research, and digital documentation

EXPERIENCE

Desk Officer – Administration & Education Department 2020 - 2024

National Union of Hotels and Personal Service Workers, Abuja, Nigeria

Customer Service Officer 2017 - 2020

Aluta Restaurant & Retail Store, Abuja, Nigeria

Front Office Agent 2012 - 2016

MAZ Hotel, Abuja, Nigeria

EDUCATION

Secondary School Certificate 1982

Esa-oke Grammar School, Esa-oke, Osun State; Nigeria

Diploma, Computer Operations 2004

Kaduna Community Centre, Kaduna, Nigeria

VOLUNTEER EXPERIENCE

Companion for Elders 2020 - 2024

Gwagwalada Labour House Community Centre

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