Social Media Technical Support

Andy Luong

***********@*****.*** 206-***-**** https://www.linkedin.com/in/andyluong96 Website WORK EXPERIENCE

Digital Hitz Seattle, WA

Photobooth Specialist Currently 2025

● Prepare and set up photo booth equipment for events, including lighting, cameras, printers, and backdrops. Successfully managed setup for over 200 events with a 98% client satisfaction rate due to seamless and on-time execution.

● Quickly identified and resolved technical issues with equipment, reducing downtime by 25% on average per event and ensuring a smooth experience for guests.

● Interacted with event attendees to enhance their experience, explaining booth features and encouraging engagement, resulting in a 30% increase in photo usage and social media shares for event photos. Audio Visual Technician Currently 2025

● Install, configure, and test AV systems, including projectors, sound systems, video conferencing, and lighting equipment for corporate events, conferences, and live shows.

● Provide live technical support during events, operating audio mixers, microphones, and video switching systems, contributing to an increase in client satisfaction and event success rate.

● Diagnose and resolve technical issues on the spot, ensuring minimal disruption to live events. Reduced average issue resolution time by 30% through rapid problem identification and hands-on troubleshooting.

Winbooth Bothell, WA

Photo Booth Marketing Currently 2025

● Produced short-video content, such as reels and stories, driving a 50% higher engagement rate compared to static posts. Grew video views by 60% in the first six months by tailoring content to trending formats and audience preferences.

● Developed and implemented social media content strategies across Instagram, Facebook, Twitter, and TikTok, resulting in a 35% increase in follower count and a 25% boost in engagement rate over the past year.

● Coordinated collaborations with clients, increasing campaign reach by 35% and generating 20% higher conversion rates on promoted products.

Product Photography Coordinator December 2019- January 2020

● Managed social media accounts for multiple small businesses, increasing follower counts by an average of 30% within 6 months through targeted content and consistent engagement strategies.

● Implemented user-generated content campaigns, contributing to a 15% increase in brand mentions and a 20% rise in positive sentiment across social platforms.

● Created and executed social media strategies for Instagram, Facebook, Twitter, and LinkedIn, resulting in a 40% increase in follower count and a 35% boost in overall engagement rate over the past year. EDUCATION

University Of Washington Bothell Bothell, WA

Bachelors of Art and Science: Media and Communication Studies SKILLS & Interests

Programs: Adobe Creative Cloud, Capture one

Equipments: 360 photography, Mirror booth DSLR/Mirrorless cameras, lighting setups, Language: Conversational Chinese Cantonese, Vietnamese and Japanese

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