Customer Service Loss Prevention

SHARYN

LAYDEN

902-***-**** ******.******@*****.***

Skills and Assets

Strong interpersonal skills.

Customer service oriented.

Strong oral and written communication skills.

Strong problem solving and decision-making skills.

Ability to deal with problems involving several concrete variables in standardized situations.

Ability to formulate solutions to people problems.

Eager to learn new skills.

Team building experience.

Experience working in a fast paced, rapidly changing environment.

Loss prevention.

Retail management experience.

Education

High School Completion.

Experience

Home Depot Canada

Head Cashier / Supervisor November 2020 – October 2021

Worked at the front end of the store.

Worked in the cash room processing cash from the previous day.

Assisted associates in processing customer returns and pickups.

Assisted customers on the sales floor.

EB Games Canada

Store Manager Gander, Newfoundland and Halifax, Nova Scotia July 2006 - November 2020

Responsible for managing 1-2 assistant managers, as well as 3-7 part-time associates.

Achieving assigned profit and loss objectives by maximizing profits, and minimizing controllable expenses.

Monitor and react to current sales trends to establish associate goals and schedules. Document daily sales results.

Protect company assets through effective inventory control and loss prevention practices.

Manage implementation of store merchandising plans, promotional programs and pricing strategies consistent with company guidelines.

Demonstrating and ensuring quality customer service is consistently delivered.

Ensuring that customer complaints are handled with a sense of urgency and good judgement.

Recruiting, hiring, and training to develop sufficient staff to meet operating objectives.

Ensuring that operational procedures, company policies, and government regulations are communicated and adhered to by all associates.

Supervising, coaching and providing feedback to associates, and reinforcing success and taking corrective action when appropriate.

Scheduling staff and delegating tasks.

Overseeing the maintenance of store safety and appearance, while assuring timely repairs if necessary.

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