Inventory Management Customer Service
Resume:
DANA
PAGE
************@*****.***
Statesboro, GA 30458
SKILLS
Database Management
Documentation Review
Human Resource Management
Purchasing/Inventory Management
Active Listening and Learning
Analytical and Critical Thinking
Strong Verbal and Written Communication
Microsoft Office 365, Teams and Sharepoint
Credit analysis
Loan Servicing
Risk management assessments
Regulatory Compliance
Payment Schedule Computation
CERTIFICATIONS
Wiregrass Technical College 2023
Understanding Employer Expectations
Effective Communication in the Workplace
Accountability and Self Confidence in the Workplace
REFERENCES
Brent N Hall, Farm Loan Manager, USDA
478-***-**** *****.****@****.***
Nikki Thomas, Deputy Director, USDA
706-***-**** *****.******@****.***
Gay Harris, Shann Peanut LLC
Retired District Director, USDA
912-***-**** ********@*****.***
Jennifer Smith, Personal
912-***-**** ********@*****.***
PROFESSIONAL SUMMARY
Office administrator with 26 years of experience performing various activities supporting functional areas such as customer service, payroll, purchasing, inventory management, human resources and data entry. I also have 5 years’ experience in consumer financing and loan administration. Have strong interpersonal skills and exceptional integrity in all work environments and can handle multiple projects simultaneously with a high degree of accuracy.
WORK HISTORY
Shann Peanut Company – Administrative Assistant
GA • 07/2022 – Present
Receive and direct incoming calls to appropriate personnel
Schedule, confirm and arrange appointments, internal meetings and travel itineraries
Maintains all employee records on active employees to include current information such as salary, job title, class, employment, and benefit dates, state and federal withholding forms, evaluations, and other applicable information.
Completes all new hire paperwork, promotions, terminations, salary changes, changes in status, address changes and tax changes. Inputs information into HR/payroll system.
Handles inquiries from employees, applicants, and outside agencies in a prompt and courteous manner.
Perform day-to-day operations, ensuring that policies and procedures are followed, that goals and objectives are met, and that services and projects are accomplished efficiently and effectively; take corrective action as necessary.
Maintain records that provide for the proper evaluation, control, and documentation of assigned activities; prepare a variety of written correspondence, reports, and other materials as appropriate.
USDA Farm Service Agency - Farm Loan Officer
GA • 08/2015 - 02/2022
Provided excellent customer service and effectively resolved challenging situations
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
Meticulously reviewed and resolved any inconsistencies in paperwork to ensure accuracy
Generated suggestions and engaged in problem-solving activities to support upper management in continuous improvement initiatives
Evaluated credit risks, taxes, current balance sheets, income and expenses
Determined loan eligibility and facilitated approved loan closing
Created and organized office communications and information for weekly staff meetings
Developed a range of written materials, including reports and documents, to facilitate efficient processes for the executive team
USDA Farm Service Agency - Farm Program Technician
GA • 02/1996 - 08/2015
Led and analyzed projects to identify improvement opportunities using data analysis techniques
Adhered to all relevant standards, policies, and regulatory guidelines to promote workplace safety.
Applied critical thinking skills in problem-solving, solution evaluation, and decision-making
Maintained all employee records on active employees to include current information such as salary, job title, class, employment, and benefit dates, state and federal withholding forms, evaluations, and other applicable information
Completed all new hire paperwork, promotions, terminations, salary changes, changes in status, address changes and tax changes. Input information into HR/payroll system
Assisted supervisor in reviewing new applications, scheduling interviews and providing applicants with all necessary paperwork
Produces correspondence and maintains applicant files.
Ensured sufficient supplies were available for 6 area offices and facilitated office equipment repair with vendors
Successfully executed a streamlined filing process that improved document organization and management
.
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