Technical Support Customer Service
Resume:
ZC ZeQuiyah Clark
Bishopville, SC ***** 803-***-**** ***********@*****.***
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PROFESSIONAL
SUMMARY
In pursuit of a challenging position which affords opportunity for growth and career advancement.
Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem- solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets. WORK HISTORY TECHNICAL SUPPORT REPRESENTATIVE 03/2023 to 12/2024 Founders Fund Sumter, SC
Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
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Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
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Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
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Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
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Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
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Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
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DEPUTY SHERIFF 10/2022 to 01/2023
Scdc Sumter, SC
Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
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Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
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Demonstrated leadership ability within department ranks by mentoring junior deputies and serving as a reliable source of support for colleagues.
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MEDICAL TECHNICIAN/ CNA 08/2021 to 09/2022
WellPath CRCC Columbia, SC
• Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
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Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
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Conducted blood draws and other specimen collections, contributing to timely and accurate diagnostic outcomes.
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MEDICAL TECHNICIAN 12/2017 to 01/2021
Harbinson Hall Columbia, SC
Administer Medications
Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
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Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
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Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
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Administered medications and performed basic and advanced patient assessments.
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Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
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Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
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CUSTOMER SERVICE REPRESENTATIVE 09/2015 to 06/2017 AppleOne Columbia, SC
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Responded to customer requests for products, services, and company information.
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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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Developed strong product knowledge to provide informed recommendations based on individual customer needs.
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SHIPPING & RECEIVING PROCESSOR 06/2014 to 07/2015
BELK DISTRIBUTION CENTER
• Place labels on orders/ boxes
• Scan in orders
CUSTOMER SERVICE REPRESENTATIVE 01/2012 to 01/2014 TELEPERFORMANCE Fort Lauderdale, FL
Make outbound courtesy calls to century link customers for follow-up service calls regarding system issues and equipment problems
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Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
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Contributed to sales growth by upselling products and services based on individual customer requirements.
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Collaborated with team members to develop best practices for consistent customer service delivery.
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Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
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Exceeded performance metrics consistently, earning recognition as a top performer within the team.
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Boosted team morale by consistently recognizing colleagues' contributions and achievements.
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Assisted customers in navigating company website and placing online orders, improving overall user experience.
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EDUCATION Associate of Arts Criminal Justice EXPECTED IN 04/2027 Southern New Hampshire University, Hooksett, NH
High School Diploma 06/2009
Whiddon Rogers, Fort Lauderdale, FL
SKILLS Excellent written and oral
communication skills
• • Interpersonal skills
• Good judgment • Excellent customer service skills Strong ability to demonstrate
leadership
• • Technical support
• Active listening • Critical thinking
• Data entry • Customer relations
• Problem resolution • Relationship building
• Call center experience • Computer proficiency
COMMUNITY SERVICE Richland District 1 After School Program, 2011
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