Order Management Supervisor

Roseland, NJ 973-***-**** ***********@*****.*** WWW: https://www.linkedin.com/in/olivierfrancois08132032/

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OLIVIER FRANCOIS

PROFESSIONAL SUMMARY

Talented Manager with expert team leadership, planning, and organizational skills built during a successful 10-year career. Smoothly equipped employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

SKILLS

Microsoft Office, especially Excel, Word, PowerPoint and Outlook.

SAP Software Solutions, Stratix Systems, INFOR Distribution SX.e system, DQ Technologies, Microsoft GP Dynamics Power BI, and Accellos Warehouse Management System

Conflict Resolution

Schedule Preparation

Workforce Management

Performance Evaluations

Lean Principles

Clear Communication

Team Leadership

Inventory Management

Managing Operations and Efficiency

Time Management

WORK HISTORY

DIRECTOR OF ORDER MANAGEMENT 03/2018 to Current

Rising Pharmaceuticals, East Brunswick, NJ

Supervised the monthly processing of 15,000 order lines from 30 new product launches

Collaborated with management to create new automation in order release mechanics to increase efficiency

Strengthened service level performance to 96% from 84% with zero customer complaints

Reduced order production time from 4 hours to 1 hour

Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

Added 16 hours/month of productivity by eliminating wasteful projects & optimizing processes

Managed 60% of the company's products under specific allocation guidelines for each product and customer

Centralized the order management process and created a positive environment within the team

Consistently demonstrated adaptability and resilience by adjusting workflows

Created new standard operating procedures to facilitate order management functions

Collaborated with our third-party logistics and warehouse teams to guarantee on-time deliveries and shipments for each customer

Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Preparing and presenting daily reports to upper management on system data trends

PURCHASING/INVENTORY SPECIALIST 03/2017 to 09/2017

Titanium Industries, Rockaway, NJ

Managed long-term agreements with special customers to support their inventory needs

Placed stock and special orders valued at $100,000 and higher to support the sales force

Maintained positive relationships with our international vendors

Expedited all urgent purchase orders to ensure prompt deliveries

PURCHASING AGENT 03/2014 to 03/2017

Turtle & Hughes, Bridgewater, NJ

Increased service level performance for customers from 87% to 96% in 2016 through proper monitoring methods

Promoted to purchasing agent from management trainee after three months of service in an 18-month program

Reduced excess inventory by 8% by the end of June 2016

Negotiated profits for each item of slow-moving inventory

Balanced on hand inventory KPI successfully with a target between 8 to 8.3 million dollars in 2014

Assisted in our acquisition of Mid-Island Electrical Supply by creating over 1,500 new products lines for salesmen to use.

INVENTORY COORDINATOR 02/2008 to 09/2014

The Prudential Center, Newark, NJ

Recognized as Employee of the Month in January 2011

Advised the procurement and stocking of necessary alcoholic beverages as per consumer demand

Proactively trained new employees

Ensured inventory turns and lead times were held to required standards

PACKAGE HANDLER 06/2013 to 09/2013

United Parcel Service, Parsippany, NJ

Responsible for assembling small teams of packers to meet quota for the day

ADMINISTRATIVE ASSISTANT 05/2011 to 08/2011

The Contemporary Arts Center, Montclair, NJ

Scheduled recreational activities for students

Updated and maintained program's website to include recent events

Improved the sign out method for children by creating an efficient Excel spreadsheet model

Contacted administrators of local elementary schools and churches via email to inform them about the summer arts program

EDUCATION

Rutgers Business School, Rutgers University, Newark, NJ

Bachelor of Science, Supply Chain Management, 05/2013

Member of the Supply Chain Management Association

CSCMP SCPro Fundamentals Certification: Supply Chain Management Principles

Recipient of Lean Six Sigma Green Belt Knowledge Certificate

CERTIFICATIONS

Lean Six Sigma Green Belt Knowledge Certification

VOLUNTEER WORK

Assisted with special community events and programs.

Mentored youth through the Big Brother Big Sister program

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