Customer Service Sales Manager

Carlos Cortez

San Francisco Bay Area, CA

415-***-**** ************.**@*****.***

Sales Management Customer Service Marketing

Results-driven Customer Service and Sales Manager with over 10 years of experience enhancing customer satisfaction and driving revenue growth. Proven track record in developing customer-centric strategies that boost sales, service standards and retention rates. Skilled in leading high-performing teams to deliver exceptional support and resolve issues efficiently. Adept at building strong client relationships across diverse industries, ensuring loyalty and repeat business while fostering a positive team culture focused on outstanding customer experiences.

Professional Experience

BUCKEYE INTERNATIONAL NORTHERN CA, REMOTE PRESENT

Manufacturer Sales Manager

Generate and qualify leads through cold calling and networking, selling directly to customers and strengthening distributor relationships to boost sales.

Train and motivate distributor sales teams to enhance product knowledge, boost Buckeye program sales, and drive higher distributor profits and revenue.

Provide customized marketing materials and ongoing support, enabling distributor sales reps to consistently elevate sales performance across territories.

SAM’S CLUB CONCORD, CA 2021 – 2023

Membership Training Manager

Coached and trained 30 frontline associates and team leads on effective sales strategies for club memberships and Sam's Club credit lines.

Conducted daily discussions on goals, role-playing, and reviewed new marketing information on promotions and events.

Held one-on-one meetings to review metrics and KPI requirements for company goals.

Increased new memberships and credit card sign ups by 45% in 6 months.

IHS GLOBAL ALLIANCE SANTA MONICA, CA 2017 – 2020

Regional Sales Manager

Cultivated new business channels, achieving high-volume sales with prestigious luxury brands such as the Four Seasons, Ritz Carlton and the Fairmont by tailoring solutions to meet their unique requirements.

Spearheaded market entry in a previously untapped region, generating over $3M in revenue within the first year by providing designer operating equipment to luxury hotels and venues.

Mentored and led a team of three Junior Sales Reps, equipping them to effectively sell custom conference tables and live cooking stations to Food & Beverage Managers and Chefs.

NESTLE NESPRESSO USA SAN FRANCISCO, CA 2012 – 2017

Customer Service Specialist

Coached and mentored coffee specialists working in a high-volume call center, trained them on order entry, upselling/cross-selling, machine troubleshooting, and resolving issues in compliance with company policies.

Successfully surpassed sales goals and achieved all service performance and KPI metrics requirements each quarter, ensuring company demands and goals were met.

Consistently earned positive reviews for providing superior service and achieving Top Sales Performer status.

Boise State University, Boise, ID – Bachelor of Arts -Business Administration

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