Customer Service Support

Jon Felix

708-***-**** **********@***.*** Dyer, Indiana

Professional Summary

Dedicated and results-driven professional with extensive experience in customer service, problem-solving, and business operations. A U.S. Navy veteran with a strong ability to handle high-pressure environments, multitask efficiently, and provide top-tier customer support. Proven leadership skills, adept at managing teams, resolving customer inquiries, and ensuring smooth daily operations. Seeking a customer service/support role where my skills in communication, conflict resolution, and process improvement can contribute to Exelon Corporation’s success.

Core Skills & Competencies

• Customer Service & Support

• Call Handling & Issue Resolution

• Communication & Active Listening

• Multitasking in Fast-Paced Environments

• Team Leadership & Training

• Problem-Solving & Critical Thinking

• CRM & Call Center Software (willing to learn)

• Process Improvement

• Conflict Resolution

Professional Experience

Sell It Again Sam – Consignment, Estate Sales & Liquidation Services

Owner 2007 – 2024 (sold business 11/24)

• Managed all aspects of a high-volume consignment and estate sales business, overseeing daily operations and customer interactions.

• Handled a high volume of customer calls, providing clear and professional communication to address inquiries, resolve issues, and schedule services.

• Supervised and trained a team of 8+ employees, ensuring high levels of customer satisfaction and efficient service delivery.

• Negotiated with customers, vendors, and partners, developing excellent problem-solving and conflict-resolution skills.

• Processed payments, managed financial records, and ensured smooth transactions for a business with annual revenues of $540,000.

United States Navy

Active Duty & Reserve 1987 – 2016

• Served with distinction in various roles, demonstrating exceptional leadership, teamwork, and adaptability.

• Gained extensive experience in communication, crisis management, and following protocols in high-stress environments.

• Developed strong problem-solving skills while managing operations and personnel.

• Retired honorably after years of dedicated service, carrying forward discipline and organizational expertise.

Education & Training

Prairie State College 2000 – 2003

• Studied Liberal Arts & HVAC

Additional Qualifications

• Strong ability to handle high-pressure customer interactions professionally and efficiently.

• Comfortable learning new systems and technologies to support customer service operations.

• Experience managing call volumes and providing clear, concise support to customers.

Contact this candidate