Client Relations Project Management
Resume:
LANE CHRISTENSEN
DEPENDABLE. HONEST. TOP-NOTCH WORK ETHIC. YOUR GO-TO!
DETAILS
Bloomington, IL
***********.******@*****.***
CORE COMPETENCIES
Servant Leadership
Administrative Support
Superior Client Relations
Project Management
Scheduling Calendar Management
Precise Data Entry
Engagement Strategies
Organization Prioritization
Team-Focused Collaboration
Proactive Problem-Solver
Articulate Communicator
Goal - Driven
Detail-Oriented Strategic
Patient Adaptable
Professional Discretion
TECHNICAL SKILLS
Database Management
Financial Reporting
Calendar Management
DocuSign Calendly
MS Office 365
Google Workspace
EDUCATION
BA, History
Southern New Hampshire University
PROFILE
Results-driven, highly personable professional with a reputation for continually providing exceptional client relations and effective task performance. Known for fostering authentic relationships and managing multiple tasks while driving productivity to ensure company success.
PROFESSIONAL SKILLS
Client Relations
● Develop deep understanding of customer’s needs; execute success plans that outline how their critical needs will be met
● Assist clients with troubleshooting by providing consultative advice and recommendations; take full ownership of inbound client requests and bring 100% to a successful resolution
● Inspire customer loyalty and repeat business by providing professional, clear guidance
● Uphold the highest standards of honesty and integrity Project Management
● Proven track record of executing all aspects of a project throughout its lifecycle from concept to delivery, including identifying risks and possible roadblocks, as well as ongoing maintenance and enhancements
● Establish project direction and plans, informed by customer and business needs, partnering with stakeholders across the organization ensure alignment
● Resolve project issues, mitigate risks, and manage scope change requests to ensure project deliverables meet timeline goals
Collaboration
● Foster meaningful connections while working cross-departmentally and with external stakeholders
● Support team leaders in order to share organization's vision, mission and overall objectives by building strong relationships
● Provide ongoing communication to management regarding projects and timelines Interpersonal Communication
● Enhance company culture by providing hospitable, professional service while adhering to business policies
● Listen and communicate effectively with diverse populations
● Eager to learn, adapt, and implement feedback to support company goals
● Brings an energetic and enthusiastic attitude
Organization
● Manage schedules and respond to shifting priorities of high-stakes tasks
● Understand and document complex functionality in detail to enable successful project outcomes
● Acutely attend to details and adhere to deadlines Achievements
● Consistently exceed performance goals through development of innovative action plans, project management, and stakeholder outreach
● Praised by leadership and key stakeholders for excellent interpersonal skills, outstanding performance, and exceptional work ethic
EMPLOYMENT HISTORY
Cashier at Hy-Vee, Bloomington, IL
Oct 2018 — Present Promoted from Curtesy Clerk
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