General Manager of Distribution Center
Resume:
Lovetti Bateman
Orlando, FL *****
**************@*****.***
Strategic and creative professional with more than 10 years of combined experience successfully impacting operations and technical knowledge in a challenging logistic environment, through expert orchestration of administrative procedures and projects. Demonstrated history of improving professional logistics and improving sales while ensuring high customer satisfaction and a positive company image. Exhibit strong communications abilities, along with skill in developing tools and methods for effective information organization and dissemination. Areas of excellence include:
Leadership in Logistics and Distribution – Managed a 200,000 sq. ft. distribution center at T.N.G., overseeing a 50-person team and processing approximately 6 million pieces of product annually. Led initiatives to optimize warehouse layout, truck loading, and inventory levels, improving efficiency and reducing costs.
Customer Service and Sales Growth – As Customer Service Manager at Hilton Grand Vacations, led a full-time sales team to meet and exceed performance metrics for sales and customer satisfaction. Implemented strategic marketing and customer engagement initiatives, contributing to increased revenue and brand loyalty.
Regional Logistics Oversight at Adidas – Directed logistics and supply chain operations within a 500,000 sq. ft. automated distribution center, managing over 200 employees. Successfully achieved financial and quality goals while ensuring workplace safety and efficiency in distribution and fulfillment processes.
Work Experience
Customer Service Manager
Hilton Grand Vacations-
Orlando, FL
January 2019 to Present
Utilized existing customer data to promote vacation and time-share sale opportunities for the entire company chain/brand in both world-wide and domestic markets. Responsibility included accountability of a full-time sales team dedicated to achieving performance metrics for daily, weekly and monthly sales and customer service goals.
• Day to day operations oversight: facilities, technology, personnel & performance
• Goal setting of sales, marketing, and merchandising services, etc.
• Customer satisfaction analysis
• Training and development surrounding sales, professional development, etc.
• Promotion of the organization and products/packages
• Tracking sale metrics and sales data
• Reporting to executive management team
General Manager (GM)
T.N.G-
Orlando, FL
January 2011 to December 2018
Responsibilities of all management shipping channels, facility loading and storage of freight supplies for national leading wholesale distributor.
• 50-person team of employees in a 200,000 sq.ft. distribution center
• Quality processing circa 6 million pieces of product annually
• Scheduling of receiving, shipping and distribution of both raw materials or finished products in a timely manner
• Analysis of warehouse layout and truck loading to maximize loading patterns
• Optimized inventory levels to fulfill daily sales
• Consistent communication with sales department to minimize cost
Regional Logistics Manager
Adidas-
Orlando, FL
January 2008 to December 2011
Regional responsibility of logistics, supply chain processes, and delivery operations within a 500,000 sq.ft. automated distribution center. Oversight of a
200+ employee schedule and work environment in a complex organizational middle and senior management team.
• Distribution Center financial and quality goals were developed & achieved
• Safe operation of equipment and work conditions to prevent hazards & accidents
• Built key asset relationships and served as a visible community liaison
• Managed subcontractors to ensure contractual agreements were fulfilled
Distribution Center Manager
Adidas-
Orlando, FL
January 1995 to December 2008
Responsibilities of local shipping and receiving products within a 500,000 sq.ft. distribution center.
• Four-year holder for most productive warehouse within the Adidas company
• Developed a comprehensive fulfillment strategy to meet service requirements
• Extensive cross collaboration with teams in other fulfillment and distribution facilities working with analytics, transportation, merchandising, and technology
• Ensured operational procedures and inventory accuracy met established standards
• Drove continuous improvement to safety, quality, cost, and delivery
• Completion of daily, weekly and monthly reporting, reconciliation and records
• Assured staffing met all production requirements
• Expert user of Warehouse Management System (WMS) to optimize order fulfillment and provide operational insights to improve WMS effectiveness
• Responsible for full P&L of facility and annual budget preparation
• Ensured proper percentage of labor allocated to respective departments to ensure accurate productivity reports
• Prioritized and managed multiple processes and projects in a dynamic and fast paced environment
• Oversight of department & individual performance goals for operational success
• Implemented safety and sanitation schedules
• Ensured compliance with corporate, OSHA, FDA, AIB or ASI standards
Education
Bachelor of Arts in Business
California State University -
Sacramento, CA
January 2012 to December 2014
Skills
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Accounts Payable
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Microsoft 07 Excel/Word/PowerPoint
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Data Analysis
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Collections
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Accounts Receivable
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Subject Matter Expert
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Human Resources
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Project Management
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Billing
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Adobe Acrobat 8.0 Professional
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Warehouse Management System
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Order Fulfillment
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Warehouse Management
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Supply Chain
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Logistics
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SAP
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Process Improvement
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Merchandising
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ERP Systems
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Management
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Quality Assurance
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Profit & Loss
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Analytics
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Team Management
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Budgeting
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Inventory Control
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Oracle
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Warehouse Experience
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Freight Experience
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QuickBooks
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Purchasing
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Warehouse Supervisor Experience
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Warehouse Distribution Experience
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Order Picking
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Computer Networking
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Office Management
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Forecasting
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SharePoint
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Leadership
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Construction
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Manufacturing
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Microsoft Project
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Pricing
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Windows
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Customer support
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Microsoft Access
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Continuous integration
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Project leadership
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Guest services
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Materials management
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Production planning
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Plumbing
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Business development
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Driving
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Logistics
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Materials management
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Supervising experience
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Warehouse management
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Computer skills
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Warehouse management system
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Freight
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Production planning
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ERP systems
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Purchasing
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SAP
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SAP ERP
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Manufacturing
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Procurement
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Pricing
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Leadership
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Forecasting
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Profit & loss
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Project leadership
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MRP
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Six Sigma
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Microsoft Access
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Negotiation
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Oracle
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Quality control
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Customer service
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Customer relationship management
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Presentation skills
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Operations management
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Account management
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Heavy lifting
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AS400
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Management
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Team management
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Communication skills
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Order fulfillment
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Supply chain
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Mentoring
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Windows
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Relationship management
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Microsoft Project
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OSHA
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Warehouse experience
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Distribution center
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Schedule management
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Operations management
Certifications and Licenses
Forklift Certification
April 2023 to Present
OSHA 10
Driver's License
February 2017 to February 2025
Lean Six Sigma Black Belt
Six Sigma Certification
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