Support Specialist Administrative

RESUME

Leslie M. Teyechea Phone: 520-***-****

**** #* **** ****** **** Email: ***********@*****.*** Tucson, Arizona 85745

WORK EXPERIENCE:

Pima County Finance and Risk Management April 2023-Present 201 N. Stone, Tucson, AZ 85701

Administrative Support Specialist Sr/Financial Representative I

● Answer phones and in person inquiries/billing questions for Wastewater (Sewer).

● Maintain databases using automated information systems to monitor and track information and produce special reports using the Naviline billing system for utility services (Sewer).

● Create and maintain, or direct the maintenance of, specialized databases including inputting and retrieving data and producing complex computer-based reports.

● Calculate debits and credits, and post accurately to customer accounts, and prepare paperwork for delinquent accounts for court processing using the Delswrap (Delinquent Sewer Bill Process).

● Process adjustments/credits on customer accounts.

● Processing, managing, collecting, and reporting accounts receivable.

● Research customer inquiries/utility bill for Wastewater.

● Process and maintain reports for Turn On/Off's from different water companies.

● Create and deliver court paperwork for delinquent/collections accounts to Small Claims Court and/or judgments which includes dismissals, satisfactions and renewal of judgments.

● Create and maintain Excel spreadsheet for judgments and itemize court costs. Pima County Health Department March 2021-April 2023 3550 N. 1st Ave., Tucson, AZ 85705

Office Support Level III/Administrative Support Specialist

● Greet and assist the public, check in clients for Immunization and Family Planning services.

● Check out patients for Family Planning and schedule follow up appointment if needed.

● Assist public with any questions and/or refer to appropriate department within Pima County or Health Department.

● Provide information and assist clients with Covid19 questions, check in and register clients coming in for Covid vaccines.

● Answer telephones, schedule appointments over the phone or in person.

● Data entry, scanning paperwork, process claims for billing/insurance.

● Verify money daily and collect money daily from clinic for the day.

● Process daily money and daily reports through AMS to send to Finance.

● Process work orders/supply ordering.

● Open, sort and distribute incoming mail.

● Process medical records/vaccine records requests.

● Assist co-workers and other staff with office procedures or questions. State of Arizona AHCCCS/Arizona Long Term Care July 2017-October 2020 1010 N. Finance Center Dr., Suite 201, Tucson, AZ 85710 Receptionist/Administrative Assistant

● Office duties included: Greet and refer customers to appropriate staff; answer general questions about ALTCS and MSP eligibility criteria, accept applications and documents for ALTCS/MSP programs, review for completion, and forward for processing.

● Register applications, enter all demographic information and document actions in ACE or HEAplus.

● Open, sort and distribute incoming mail.

● Maintain scanned documents holding area and prepare documents for scanning and uploading into Fortis or HEAplus.

● Print, mail and scan documents for VO medical assessors and maintain accurate and effective communication with VO staff via phone and email.

● Complete and maintain various logs, i.e. customer sign, application assignment, etc.

● Manage and distribute RightFax documents.

● Answer switchboard and direct calls appropriately.

● Perform other office and clerical duties as assigned.

● Participate in and contribute to unit and agency Arizona Management System activities.

● Attend and participate in staff meetings and trainings to increase program knowledge.

● Promote teamwork, cooperation and continuous improvement. Pima County Attorney’s Office May 2016-January 2017

(Victim Services Division), 32 N. Stone, Tucson, AZ. 85701 Assistant Victim Advocate

● Entered and documented client services and contacts into the case management system. Ensured all equipment/cell phones and paperwork necessary for crisis calls was accessible and in proper working condition. Managed in-coming calls as needed. Assisted and supported victims during court hearings as needed.

Pima County Attorney’s Office July 2013-May 2016

32 N. Stone, Tucson, AZ. 85701

Legal Processing Support

● Office floater-administrative support in Felonies-Charging/Issuing Unit, Grand Jury, Arraignments at Superior Court, Victim Notifications, and other duties as assigned when needed. Front desk receptionist for the entire Pima County Attorney’s Department

● Processed felony records for the Charging/Issuing Unit. Processed and distributed incoming paperwork from various agencies, inmates, attorneys, Superior Court and distributed to assigned Prosecutor on the case. Filed paperwork, processed Rule 32 paperwork and prepared file for assigned Prosecutor. EDUCATION: Pueblo High School-H.S. Diploma

Pima Community College/University of Phoenix - 2003-2006- B.S. in Criminal Justice Internship - Pima County Pre-Trial Services

SPECIAL TRAINING/SKILLS: Proficient in various Microsoft programs (Word, Power Point, Excel, Outlook, etc.), Proficient in Typing, Data Entry, 10-key by touch, various records filing systems, multi-line phone systems.

Bilingual (English/Spanish)

REFERENCES: Available Upon Request.

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