Customer Service Travel Planner

SHAWNE WILLIAM S

TRAVEL COORDINATOR

Winslow, NJ 08081 856-***-**** ********.******@*****.***

PROFESSIONAL SUMMAR Y

Passionate about creating personalized travel experiences, aspiring Travel Coordinator with a strong background in business and a genuine love for all things travel. Extensive career in customer service, marketing, and recruitment, possessing the skills necessary to deliver exceptional service and exceed client expectations. Goal is to leverage expertise and enthusiasm to curate journeys that cater to each individual's unique preferences and desires.

HIGHLIGHT S

WORK HISTOR Y

PERSONAL SHOPPER 05/2024 to Current

Instacart - New Jersey

• Reviewed customer orders to locate desired items and checked app to identify changes.

• Consistently met deadlines and quality goals for accuracy and timeliness.

• Maintained high satisfaction ratings of 4.8 and above by completing orders quickly and making good selections for customers.

• Assisted clients in managing returns, ensuring hassle-free process that maintained their trust in service.

• Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.

TRAVEL PLANNER 05/2024 to 11/2024

Independent Contract

• Managed complex travel arrangements, including multi-stop flights, accommodations, and tours.

• Assisted with travel documentation.

• Educated client on responsible tourism practices, promoting sustainability when planning trips abroad.

• Resolved customer complaints promptly, maintaining a high level of customer satisfaction throughout the process.

• Maintained detailed records of client preferences and special requests in order to personalize future travel plans effectively.

• Enhanced client satisfaction by creating tailored travel itineraries for various destinations.

• Conducted thorough research on destinations and travel services to provide accurate information to clients.

• Upbeat and outgoing attitude • Travel documentation

• Itinerary creation • Travel arrangements

• Transportation logistics • Client relationship building

• Problem-solving • Time management

• Reliability • Excellent communication

• Active listening • Professionalism

• Created informative destination guides for clients to reference during their travels, enhancing their overall experience abroad.

RECRUITER 03/2021 to 10/2023

Allies in Caring - Hammonton, NJ

• Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.

• Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.

• Coordinated schedules to arrange management interviews with applicants.

• Conducted phone interviews to assess applicants relevant knowledge, skills, and experience.

• Fostered positive candidate experience, leading to increased referral rates.

• Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.

• Organized job fair events increasing the company''s reach within local communities.

• Developed and implemented onboarding and orientation programs for new employees.

• Engaged in continuous professional development to stay current with recruitment best practices and emerging trends.

RECRUITER 02/2020 to 02/2021

Inner Strength Counseling - Mount Laurel, NJ

• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.

• Increased brand awareness by developing and implementing targeted marketing campaigns.

• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.

• Coordinated schedules to arrange management interviews with applicants.

• Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.

• Boosted lead generation through the creation of engaging content for social media platforms.

• Created persuasive marketing presentations that effectively showcased product benefits, driving revenue growth.

NEW JERSEY TALENT ACQUISITION MANAGER 02/2012 to 08/2019 Bellwether Behavioral Health - Swedesboro, NJ

• Managed a high-performing talent acquisition team, fostering professional development opportunities, setting performance goals, and providing continuous support for success.

• Coordinated job fairs and campus recruiting events to attract top talent

• Maintained up-to-date knowledge of employment laws and regulations, ensuring compliance throughout the recruitment process.

• Led training sessions for hiring managers on topics such as interviewing techniques, unconscious bias awareness, and legal considerations in the hiring process.

• Initiated employee referral programs, increasing quality hires through leveraging existing employees' networks.

• Discovered and resolved complex employee issues that affected management and business decisions.

EDUCATIO N

University of Delaware - Newark Bachelor of Arts Psychology CERTIFICATIO N

Society for Human Resource Management Certified Professional (SHRM-CP) 2/2020 to 1/2027

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