Real Estate Customer Service

YULIMAR MACHADO

Professional Formation

-Florida Real Estate License. Orlando Fl. June 2017

-Realtor, associate at National Association of Realtors. July 2017

-Florida Technical College. Orlando FL. 2009

- Medical Billing and Coding

-Medical Insurance License. Orlando Fl. 2012

- Special Sales training with United Healthcare Insurance.

- knowledge of keyboarding and computers; calendaring and scheduling programs including Microsoft Office Suite, Google Docs and Drive.

- Development Independent Business Owner Association with Amway. SKILLS

- Excellent communication skills

- Leadership/Proactive

- Working under pressure/Fast pace.

- Advance computer knowledge/Microsoft Package.

- Bilingual: Fluent verbal and written communication skills both in English and Spanish.

- Client Relations.

- Excellent Customer Service.

- Strategic planner/Problem Solving.

- Supporting the sales team.

- Multitask Management.

- Organizational Ability.

5010 20th St. E.

BRADENTON, FL 34203

***************@*****.***

Professional Experience:

Bowes Imaging Center INC. Bradenton Fl. Feb 2024-Present Scheduler

Accept inbound calls from patients, manages schedules and appointments to ensure that an organization runs smoothly. Gather information, booking, triage and resolving issues and concerns. Returning phone calls, sending email, and fax of patients results to doctor offices or medical facilities; Ensuring optimal schedule efficiency by managing provider availability, patient needs, and handling cancellations or rescheduling requests while adhering to HIPAA guidelines and maintaining accurate patient information within electronic medical records system.

CRPE Academy. Sarasota, Fl. July 2020- Feb 2022

Administrative Assistant

Taking calls, triage calls,provide parents with enough information about the daycare so they can make educated decision about possible enrollment. Supporting teacher's team; Exceptional time management, help with the schedule and supporting account department. Outlet Realty LLC. Orlando Fl. Nov 2018-Present

Real Estate Agent

Appraise property values. Advice clients on market conditions, prices, mortgages, legal requirements, and related matters. Promote sales of properties through advertisements, open houses and participation in multiple listing services. Helps clients purchase, sales or rent properties. Provide guidance and assistance through the process of buying, selling or leasing properties.

Property Management Assistant

During my beginnings as a real estate agent I had the opportunity to work as an assistant in the property management department. My responsibilities included setting and collecting rent, handling maintenance requests, and filling vacant units. Contracts with tenants by negotiating lease agreements and collecting the security deposit. TTEC/TeleTech, Work at Home. August 2018- Nov 2019 Customer Services Representative

Project: Bank Of The West.

Accept inbound calls from customers. Effectively resolve issues or concerns. Gather information from the customer to make appropriate recommendations for new products and services. Provide stellar customer service.

Exploria Summer Bay Resort. Orlando, Fl. April 2017 – July 2018 Sales Representative

Face to face sales presentation, greet our owner/guess and build rapport and trust in both yourself and the company. Discover and uncover the needs and interests of your guests; overcome guest objections. Negotiate vacation plans and benefits. PTM, C. Orlando, Fl. May 20 - February 20

Kaiser Permanente Medicare Account

Tier1 Customer Services Specialist

Inbound Calls, triage calls in order to provide potential customers with enough information about Medicare plans so they can make an educated decision about possible enrollment. Supporting sales team. Exceptional time management and problem-solving skills. MassHealth Account

Process paper and inbound calls enrollment; Verify documents; Educate the potential customer about the state program; and triage the documents received. Customer account management, including marketing and sales. CONNEXTIONS, INC. Orlando, FL. June 2013 - June 2014 Sales Representative

Took daily inbound calls, customer services, review, research and negotiated insurance, health plans, benefit packages and other contracts. Understand, anticipate and meet customer needs. QUALITY LIFE HEALTH CENTER. Orlando Fl. March 2011 - April 2013 Manager

Worked closely with company executives to identify new business opportunities and routinely participated in the process of increasing the customer base and offering excellent customer services. Calculated prepared and issued bills, invoices, faxes, back order and credit memos for assigned accounts and clients.

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