Customer Service Representative
Resume:
Visitacion Murguia
Delano, CA *****
*****************@******.***
Professional Summary
Chromatic and persuasive team builder fast-paced competen team earning people trust customer service call center while maintaining high standards and achieving company goals and multitasking and Office experience.
Authorized to work in the US for any employer
Willing to relocate to: Porterville, CA - Lebec, CA - Bakersfield, CA Work Experience
Cocktail Server
Eagle Mountain Casino-Porterville, CA
February 2024 to Present
Attending Guests And Greeting Guests Taking Cocktail Orders Counting money Customer Service Representative
Oasis Financial-Chicago, IL
February 2022 to Present
Helping Clients fill out the application for loans and requesting additional loans for the client inbound calls approving loans and letting clients know an update on there loans Customer service. I work at home remote
Customer Service Representative
SELECT MARKETING GROUP-Tarzana, CA
November 2021 to January 2022
Setting up appointments, looking up documents, check for qualifications, inbound and outbound calls, customer service, dispatch, following up on appointments and paperwork for customers for qualifications and future appointments. Coordinated and prepared closing documents for residential loan for any project. Reviewed if they are home owners matching with the name of the title along with there State ID. Reviewed documentation to ensure compliance regarding fees and disclosures. Assured proper documentation had been completed to ensure lien perfection.Reviewed documents to ensure adherence to proper legal and compliance requirements and customer satisfaction.
• Provided assistance to clients
• Answered phone and assisted customers with changes
• Created customer appointments
• Scheduled reservations for customers
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
Caregiver/Personal Assistant
Second Chance-Bakersfield, CA
March 2020 to September 2020
Taking care of Elderly and with special needs
Taking them to there Dr. Appointments and grocery shopping making sure they take their meds. I sometimes help them clean their home.
M E C Marketing Solutions Home improvement-Burbank, CA February 2019 to February 2020
I’m a appointment setter for free estimates home improvements I like to earn my clients trust I’m also Bilingual inbound and outbound calls i’m a scheduler for appointments setting up my goals of the day leads set and close leads, B2B inside sales Cold calls & Microsoft word, Program Development, Microsoft Access, Typing, Data Entry,outbound sales, Generate Sales Leads Customer Service Administrator
SELECT MARKETING GROUP-Tarzana, CA
February 2018 to February 2019
Appointment setter,Generate Sales Leads, Phone Etiquette, Email, Microsoft Access, Data Entry, Typing, Sales, Customer Service, Fax machine
Associate
Right Way-North Hollywood, CA
June 2014 to April 2017
I did refinance for home owner and Reverse mortgage and debt solutions this company had different campaigns I also did Solar in this company Accomplishing leads during the day. Package Handler
DMSI Staffing / ROSS Dress For Less-Shafter, CA
August 2009 to February 2013
Receiving packages moving boxes and pallets sealing boxes Receptionist
Dr. Saini-Delano, CA
July 2003 to March 2008
Customer service answering phone calls, fax machine, greeting patients, filling paperwork, ten key, counting money, assisting with the Dr. with clients. Payroll, Care Experience, Ten key, Phone Etiquette, Email,
• Greeted all patients
• Checked in/out patients
• Took phone calls, took messages
• Returned calls to Dr.
• Resolved patient issues
• Scheduled appointments
• Checked insurance information
• Organized and processed medical histories
• Handled cash and deliveries
• Monitored and updated patient records
• Prepared financial reports
• Made copies and scanned documents
• Ordered prescriptions and lab work when appropriate
• Maintained office records
Customer Service And Dispatcher
MASTER PLUMBING-Phoenix, AZ
July 1998 to January 2003
customer service answering phone calls scheduling appointments receiving payments dispatcher sending workers to there job site keeping track of workers route I worked with Titans also. Quality Control Inspector
Treehouse Almonds-Earlimart, CA
February 1996 to March 1997
Quality Control inspection of the Almonds conducting visual inspections and quality analysis noting any potential quality issues, and or any potential food, safety hazards. Education
High school diploma
Delano, CA
June 1990 to June 1994
Skills
• Customer Service (9 years)
• problem solving (10+ years)
• Accounting
• Quickbooks (5 years)
• CSR
• Laboratory experience
• Personal Assistant Experience
• Microsoft Access
• Medical Records
• Supervising Experience
• Assembly
• Medical Receptionist
• EMR Systems
• Multilingual
• Management (10+ years)
• Patient care
• Marketing (8 years)
• Phone Etiquette
• Organizational Skills (8 years)
• Excel (6 years)
• Conflict Management
• Cold Calling
• Inside Sales
• B2B Sales
• Spanish
• Epic
• Telemarketing
• Medical Office Experience
• Medical Terminology
• Documentation Review
• Vital signs
• Insurance verification
• Bilingual (10+ years)
• Inventory (8 years)
• Customer Support (10+ years)
• Photoshop
• Sales (8 years)
• Scheduling (10+ years)
• Outlook (9 years)
• Special Needs
• Office Administration
• Customer Care (10+ years)
• Financial Report Writing
• Project Management (2 years)
• Experience Administering Injections
• Office Management
• Venipuncture
• Outbound Sales
• Call Center (10+ years)
• Microsoft Office (9 years)
• Microsoft Excel (8 years)
• Cash Handling (7 years)
Certifications and Licenses
Driver's License
Master Plumber
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