Customer Service Medical Billing
Resume:
Michelle Overstreet
Mobile, AL *****
********************@*****.***
Empathetic, analytical and organized with 10+ years within customer service settings. Coordinating communication between between patients and medical staff, and maintaining up to date knowledge, and procedures.
Work Experience
Customer Service Representative
Park First - Mobile, AL
November 2021 to Present
• Check customer In/ Out Parking area
• Collection of payment owed at time of exit
• Answering all calls promptly
• Counting cash drawer and ensuring count is accurate at beginning of shift
• Independently working 10 hour shift
• Ensuring office is clean and sanitized
Patient Access Representative
Springhill Medical Center - Mobile, AL
November 2021 to June 2023
1. Check patients in/ out for scheduled services
2. Ensured patient signature was scanned into their EMR 3. Verified patients insurance, collected patient co-pays 4. Ensured patient Pre-authorization was scanned into patients EMR 5. Ensured Physician medical codes were accurately entered 6. Answered patient queries
7. Scheduled Patient follow-up appointments
Office Manager
Lonnie's Paint - Mobile, AL
February 2002 to April 2008
• Maintained office condition and arranged for all necessary repairs
• Greeted visitors
• Provided Administrative support
• Managed office budget
• Scheduled meetings and appointments
• Ordered office supplies
• Partnered with HR to update office policies if necessary
• Organized office procedures and operations
• Coordinate with IT dept on all office equipment
• Managed contract, and price negotiations
• Planned in-house or off-site activities, like parties, celebrations and conferences
• Assisted with on-boarding process
• Ensured all items were invoiced, and paid for on time Education
Diploma in Medical Billing & Coding
Victory - Mobile, AL
July 2023 to January 2024
Certification in Medical Billing & Coding
Remington College - Mobile, AL
June 2001 to April 2002
Associate's degree in Civil Engineering
Bishop State Community College - Mobile, AL
September 1997 to October 1999
Skills
• ICD-10
• Medical Billing
• CPT Coding
• Medical Terminology
• Medical Coding
• Medical Records
• ICD-9
• Insurance Verification
• Medical Scheduling
• Hospital Experience
• EMR Systems
• Data Entry
• HIPAA
• Epic
• Computer skills (10+ years)
• Medical Office Experience
• Multi-line phone systems (8 years)
• Phone etiquette (8 years)
• ICD Coding
• Anatomy Knowledge
Certifications and Licenses
Medical Billing Certification
March 2024 to Present
(CCA) National Certification in Medical Billing and Coding Additional Information
Attended Victory college to obtain updated information in the area of Medical Billing and coding.
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