Customer Service Dining Room
Resume:
CONTACT
Radford, VA *****
************@*****.***
SUMMARY
Dedicated Customer Service
specialist providing skills to
prioritize and multi-task in a
fast-paced environment.
Successfully work as part of a team
to reach personal and business
goals. I am known for successfully
handling escalated customer
support issues. I require little to no
supervision as I am driven, believe
in working hard, am a fast learner,
and am competitive. My college
courses taught me how to listen
and solve problems actively,
understanding the importance of
communication and the psychology
behind different personalities. I can
relate to people, genuinely care
about them, and treat them well.
Diligent Dining Room Server with
two years of experience serving
food and drinks in casual dining
establishments. Well-versed in
seating and greeting customers,
making menu recommendations
and preparing tables for meals by
appropriately setting linens and
glassware. Familiar with dining
room presentations and procedures
paired with expert POS system
knowledge. Also experiences in
tending bar including making
drinks, knowledge of local beers on
tap, and able to make suggestions
to customers based on what they
like.
SKILLS
• Customer Account Management
• Upselling Products and Services
• Issue and Complaint Resolution
Responding to Difficult
Customers
•
• POS Systems and Ordering
Stacy West Ritchey
EXPERIENCE
October 2023 - Current
Dining Room Server English Meadows Inn Blacksburg, VA August 2022 - February 2023
Server, Hostess, Bartender Ollie Cat Cafe
August 1997 - September 2014
Mortgage Loan Officer, Manager, Processor, Closer Alcova, Mercantile Mortgage, New Century, Advanta
Cleared tables, refilled beverages, and reset table settings for new guests.
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Ensured that all dishes were prepared according to restaurant standards.
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• Checked quality of food before serving it to customers.
• Bussed tables as needed throughout shifts.
Responded promptly to customer inquiries or complaints regarding food or services rendered.
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Stocked glassware, silverware, and condiments at each station throughout shift.
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Maintained cleanliness of dining area by wiping down surfaces, sweeping floors, and removing debris after meals were served.
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• Organized take-out orders for pick up or delivery upon request. Maintained a relationship with residents that received food in their rooms to allow nursing to know if there were any issues with food intake or any changes in mental or physical status. Sometimes you were the only person they saw all day so I tried to make it meaningful.
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Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
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Followed alcohol awareness procedures for preventing excessive guest intoxication
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Stayed in open communication with the kitchen team to assess cooking times, avoid worker overload, and minimize customer dissatisfaction
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Supervised server balance and monitored table turnover to seat customers accurately
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• Provided excellent customer service to ensure satisfaction
• Always monitored the dining room for cleanliness and proper set-up.
• Worked with underwriters to fix application problems and resolve issues
• Reviewed loan files and updated them to match current standards
• Explained different types of loans about client situations Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs
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• Monitored pipelines to track and log the status of loans Obtained copies of applicants' credit histories and reviewed paperwork to determine the feasibility of granting loans
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• Proactively identified solutions for customers experiencing credit issues Explained very technical financial information to applicants in easy-to- understand language
•
Platforms
• Customer Retention Strategies
Building Customer Trust and
Loyalty
•
Calm and Professional Under
Pressure
•
Courteous with Strong Service
Mindset
•
• Upbeat and Positive Personality
• Understanding Customer Needs
• Efficient and Detail-Oriented
• Answering Customer Questions
• Telephone Management
• Patient and Empathetic
• Excellent Attention to Detail
• Answering Emails
• Proactive Self-Starter
• Skilled in Microsoft Office
Dining room services
coordination
•
• Conflict resolution abilities
• Food allergy awareness
• Safe Food Handling
• Meal delivery
Created strategies to develop and expand existing customer sales, increasing annual sales
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Handled customer complaints quickly by researching, listening carefully, and taking appropriate action
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• Compiled closing packages for drafting and presentation accuracy. EDUCATION AND TRAINING
November 2023
Bachelor of Science in Criminal Justice-Human Services Colorado Technical University, Colorado Springs, CO
• Dean's List since I began College.
• GPA 3.99
• Awarded Advantage Grant, Colorado Technical University ACCOMPLISHMENTS
• Employee of the Month at English Meadows in March of 2024. Graduated summa cum laude from Colorado Technical University November in 2023.
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Received a private grant from Colorado Technical University for $500.00 to pay for tuition. This was based on an essay about what I want to do to make the world a better place with my degree.
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