Office Manager Front

Pamela Benjamin

Tampa, FL ***** Phone: 813-***-**** *******@******.***

Office Manager

Highly knowledgeable and consistently successful Office Administrator who delivers strong and sustainable gains in performance, productivity, and profitability. Offer 20 + year career in effective back and front office operations, staff training, and continual process improvement. Proven strengths in standard operating procedures and implementation, AP and AR functions, inventory management, and executive assistance. Exceptional communicator, negotiator, organizer, and advisor.

Expertise Includes

Budget Management A/R File/Records Management Regulatory Reporting Payroll Case Presentation HMO/PPO Insurances Performance Improvement Maintain P&L’s

Data Entry/Analysis Billing and Collections Vendor Relations Dental/Medical Terminology Managing all aspects of clinic flow

Professional Experience

DR. RANDALL A. DIEZ, Tampa, FL

Office Manager, 2013 – 09/2020

Efficiently manage all aspects of this multi-million dollar, high-end dental practice.

This dental practice specializes in cosmetic dentistry. We met our daily, monthly, and annual goals, and this practice is extremely successful. Will further discuss with a face to face meeting.

SMILE BRIGHT DENTAL, Tampa, FL

Office Manager, 2012 – 2013

Successfully managed a practice composed of one dentist, one hygienist, two assistants, and one receptionist.

Met and super-ceded every monthly goal while working for this company. Monthly collection percentages were at or over one hundred percent consistently.

DENTAL HEALTH GROUP, Tampa, FL

Office Manager, 2006 – 2012

Promoted from receptionist to office manager within 3 months based on successful performance

and proven administrative abilities.

Completed tasks required by the corporate office including maintaining profit and loss statements, insurance accounts receivable, patient accounts receivable, and processing claims.

Managed payroll, coordinated vacation time off, and time off requests.

Maintained and distributed anesthesia medications for oral surgical procedures.

Created and implemented a more efficient periodontal therapy program for the practice.

Successfully managed a $300K annual production practice, with a 98% production, and a 99% collection annual ratio.

Continually received “Exceeds Standards” ratings on performance reviews.

Successfully managed a staff of 9, and 2 full-time doctors.

Patients were very comfortable under my personal management due to always going above and beyond for them.

Surgical Assistant

Well-regarded Certified Oral Maxillofacial Surgical Assistant and Receptionist with a wealth of medical and dental experience in the back and front office. Service driven professional with top-notch communication skills, Respected team player and leader, known for willingness to go the extra mile to deliver the best in care to both patients and family members. Sound knowledge of oral surgical procedures and patient health care.

Clinical Experience

DR. STEVEN LIEBER, Tampa, FL

Surgical Assistant/Receptionist, 2000 – 2002

Surgical Assistant:

Served as a Surgical Assistant and Receptionist for a 2-doctor periodontal practice. Practice specialized in many surgical procedures, including implant placement, with two different systems: bio-horizons, and implant direct. Crown lengthening, all soft tissue grafting procedures, and periodontal surgeries. Able to build rapport with others, putting them at ease while building a sense of confidence and trust.

Assisted with pre-, during, and post-operational procedures.

Completed FMX, panorex, bwx, pa's.

Chair side assisting, four-handed dentistry.

Periodontal dressings.

Monitored patient comfort levels post-operatively, educate patients on proper bandage changing, and suture removal.

Receptionist:

Check-in/check-out.

Balance daily finances/postal insurance checks, including bulk checks.

Appointment scheduling.

Verify, and fully understand insurances.

New patient charts.

Case presentation.

Updated and improved referring Perio Database; completed calls to 800+ purged perio patients, promoting practice and new associate.

Recognized by Associate as increasing his production rate by 75%, and reducing the cancellation rate by 50%.

COASTAL JAW SURGERY, Palm Harbor, FL

Surgical Assistant/Receptionist, 1989 – 1999

Surgical Assistant:

Commended by Owners/3 Surgeons for valued medical and dental knowledge, exceptional assistance, and process management.

Assisted with pre-, during, and post-surgical procedures.

Placed IV catheters, aided in intubation, connected monitoring equipment. Monitored IV fluids, blood pressure, pulse oximetry, and EKG.

Promoted to lead-assistant after 3 years, overseeing all aspects of surgical procedure involvement for 3 offices.

Primary scrub in OR for multiple hospitals in 3 different counties.

Aided, and lead assisting staff to assist for “in-patient” surgery training seminars. Doctors from all countries paid to attend and view.

Commended by Owners/3 Surgeons for valued medical and dental knowledge, exceptional assistance, and process management.

Receptionist:

Quickly mastered front office procedures for a 3-surgeon, 3-office company.

Superb ability to Triage in-coming phone calls.

Coordinated surgeries in OR, with proper pre-op labs for emergency, elective, and scheduled surgeries.

Pre- Determinations with insurance companies for “large” cases.

Case presentation with 95% case acceptance.

Analyzed, negotiated, and incorporated a computer system with networking capabilities.

Created new database in Access to replace outdated, inefficient program; designed template letters in Word to enable quick, accurate claim response.

Professional Development

Education:

Certified Anesthesia Assistant - USF

Certified Oral Maxillofacial Surgical Assistant - SPJC

AA – Arts and Science – Art Institute of Pittsburgh, PA

CPR Certified

OSHA Certified

Technical Skills:

Microsoft Office Suite: Word, Excel, Access, Outlook

Dentrix, Eaglesoft, Easy Dental, Practiceworks, Kronos, ADP, Paperless Filing, Dexis

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