Customer Service Data Entry
Resume:
Tiffani A. M. Brown
*******.*********@*****.***
Statesboro, GA 30458
Objective To obtain a position in a corporation that will allow me to continue and advance my ability to use the multi-line phone system, create databases using spreadsheets, assist with scheduling appointments, handling client information and use Microsoft Office while furthering the objectives and goals of myself as well as of the company.
Employment History
Community Outreach Coordinator January 2023 – August 2023 Georgia Southern University – Institute of Health Logistics & Analytics
● Handle inbound and outbound calls
● Provide product information related to the project
● Verbal and written communication between vendor and customer
● Assist with collecting adequate information in order to create a quote
● Assist with placing orders
● Communicate any issues during/after delivery of products between vendor/carrier/customer
● Work with procurement to gather proper documentation to receive and close out all outstanding invoices
● Data entry
Customer Service Representative January 2021 - Present Arise Solutions, Intuit Lacerte Tax
● Provide technical support for Lacerte software
● Account management
● Handle software license renewals
● Assist with purchasing tax modules
● Answer questions regarding setup/installation/purchase of software products
Customer Service Representative September 2020 - December 2020 Arise Solutions, Airbnb
● Assist customers with booking and managing trips
● Helped hosts and guests with managing their account
● Provide resolution assistance between guests and hosts
● Assisted hosts with posting properties on the website
● Troubleshoot technical issues regarding account login, verification, or reservation approvals
Store Manager July 2019 – July 2020
TMX Finance, Statesboro, GA
● Manage new and current accounts
● Process cash, card, and check payments
● Handle end of day deposits
● Provide excellent customer service
● Manage accounts that fall into default
● Calculate monthly projections
● Calculate daily goals
● Provide daily and monthly reports for upper management
● Prepare for audits and corporate visits
● Initiate and manage the repossession process of qualifying accounts
● Initiate and manage legal action of qualifying delinquent accounts
● Train new employees
● Manage cash drawer
● Manage the upkeep of store appearance
● Handle daily/monthly expenses
● File customer and store information properly
● Handle inbound and outbound calls
● Notate accounts accurately
● Complete all training assignments
● Effectively schedule appointments for potential and current customers
● Manage title inventory
● Creatively and effectively create marketing strategies to promote store/company growth
● Travel to local or out of town locations on behalf of the company Quality Assurance Manager July 2017 – July 2019
WL Plastics, Statesboro, GA
● Inventory control and data entry
● Manage the organization and rotation of inventory
● Conduct tests on finished product and raw materials
● Ensure product measurements are within item specifications
● Manage a team to ensure testing, prepping, and checks are carried out per ASTM standards
● Train new employees
● Keep up with production
● Keep up with receipt and use of raw material using SAP
● Manage communication between customer service and production
● Prepare daily reports for management
● Create and update communicative means within departments
● Ensure various tasks are carried out as it pertains to Quality Accounts Manager January 2017 – July 2017
W.E. MOVE! Tutoring Group, Inc. Statesboro, GA
● Create spreadsheets
● Data entry
● Make phone calls to follow up with clients
● Filing
● Organizing notes and contracts for each client
● Scheduling and maintaining appointments
● Open new accounts
● Create invoices
● Process cash and mobile payments
Intern Office Assistant January 2017 – July 2017
Jerry Jennings Construction, Statesboro, Ga
● Use Quickbooks to post transactions
● Payroll
● Data entry into Excel
● Filing and organizing
● Use of multi line phone system
● Provide excellent customer service
Prep Cook January 2011 - July 2017
RJ's Seafood and Steaks Statesboro, GA
● Prepare food for kitchen, salad bar, buffets, and parties
● Account for inventory on a daily basis
● Manage the organization and rotation of inventory
● Clean and sanitize prep area and equipment according to health regulations
● Cater various events when needed
Education
Screven County High School Sylvania, GA 30467
August 2004 – May 2008
Associates of Culinary Arts
Ogeechee Technical College January 2009 – May 2011 Associates of Accounting
Ogeechee Technical College August 2012 – December 2016 Achievements
● Honor Graduate
● National Honor Roll
● Patrick Gilmore Award for Band
● Editor’s Choice Award for Poetry
Skills
● Forklift license
● Proficient at creating and understanding spreadsheets
● Knowledge of Microsoft Office Suite 2010
● 5+ years of experience with Windows XP and Windows 10 and the associated programs
● Great organization and communication skills (both written and verbal)
● Data entry
● Inventory control
● Quickbooks
● SAP
● Time management
● Type 60+ wpm
● Accounts management
References
Marie Williams
W.E. MOVE! Tutoring Group, Inc
Program Director/Founder
Billy Brown
Owner
Greyboy Enterprises LLC
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