Administrative support, regulatory compliance, project manager
Resume:
Marie Whitman
Casper, WY *****
********@*****.***
Detail-oriented professional with extensive experience in administrative support and project management, known for strong interpersonal skills and a commitment to time management, compliance, operational excellence, and customer support.
• Relationship Development: Strong interpersonal talents with a passion for cultivating lasting relationships with customers and colleagues. Engaging speaker and skilled written communicator. Proven ability to collaborate with co-workers to achieve goals.
• Administrative experience: Self-starter with well-developed ability to prioritize duties and handle multiple tasks, as assigned. Attention to detail with proficiency at ensuring required documents are fully completed and compliant with various regulations. Proficient with MS Office Suite, and experience in various other software, including CRMs and loan origination software.
Education
Associate of Arts in Merchandising 1994
Brooks College - Long Beach, CA
Work Experience
Programs and Operations Coordinator
Food Bank of Wyoming – Casper, WY April 2022 to Present
• Communicate with partner agencies on behalf of Operations, Transportation and Programs departments.
• Facilitate daily order management for Operations, Transportation and Programs departments.
• Managed delivery schedules for over 50 partner agencies across Wyoming.
• Overseeing documentation retention compliance.
• Provide administrative support for all partner agencies in Wyoming.
• Project management for Operations, Transportation and Programs departments. Housing Specialist II
Wyoming Community Development Authority - Casper, WY May 2019 to August 2021
• Reconciling of grant expenditures
• Overseeing all accounts receivable processes
• Ensuring federal regulations compliance
• Conducting research, analysis and policy recommendations for department programs
• Supervising records retention
• Selected to research, obtain training and set up procedures for housing projects Receptionist/Clerk
Central Wyoming Counseling Center - Casper, WY August 2017 to May 2019
• Exceptional record of compliance with local, state, and federal regulations, including HIPPA regulations. Reviewing filed documents for accuracy.
• Processing and opening client files and inputting intake paperwork for school district student clients.
• Tracking payments received and communicating with therapists and finance department regarding outpatient group attendees who may need payment plans and possible past due balances.
• Greeting the public, checking in clients, explaining procedures, processing payments.
• Administrative support, appointment scheduling, process and determine client eligibility for payment schedule.
Mortgage Loan Processor & Closer
Buffalo Federal Savings Bank - Casper, WY 2011 to 2014
• Regular interaction with customers and loan officers to efficiently progress applications through the underwriting process.
• Compiled the necessary documentation required to submit loan files to underwriting.
• Diligently reviewed loan programs and underwriting requirements to obtain and submit the proper completed documentation.
• Exceptional record of compliance with local, state, and federal regulations, as well as underwriting and investor requirements.
• Aided in the loan closing process; final review of customer files for data entry and documentation accuracy.
• Balanced settlement statements, and expertly prepared loan funding documentation. Mortgage Loan Processor & Closer
Wallick and Volk Mortgage Bank - Casper, WY 2006 to 2011
• Designated as the team lead/mentor; trained new hires on proper mortgage processing and customer service techniques.
• Regular interaction with customers and loan officers to efficiently progress applications through the underwriting process.
• Compiled the necessary documentation required to submit loan files to underwriting.
• Diligently reviewed loan programs and underwriting requirements to obtain and submit the proper completed documentation.
• Exceptional record of compliance with local, state, and federal regulations, as well as underwriting and investor requirements.
• Aided in the loan closing process, final review of customer files for data entry and documentation accuracy. Balanced settlement statements, and expertly prepared loan funding documentation.
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