Customer Service Representative
Resume:
Tiffany Thomas
Customer Service Representative
Phoenix, AZ 85041
************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Mobile Crisis Responder
ComTrans-Phoenix, AZ
July 2024 to Present
Provide non-medical emergency transportation for citizens in all of Maricopa County. Assistance clients needing transportation to and from detox facilities, homeless shelters, emergency rooms and mental health facilities.
Provides assistance with wheelchairs and other ambulatory equipment. Teacher
KinderCare Learning Companies-Phoenix, AZ
February 2023 to August 2024
Implement state approved curriculum for children aged 3 years to 13 in a clean and safe classroom environment.
Chaperone children on playground and field trips.
Maintain open communication with parents, staff, teachers, volunteers and vendors. CSL
St. Paul Public Schools-Saint Paul, MN
February 2022 to December 2022
As a CSL(Community Support Liaison) my responsibilities include but not limited to; monitoring the hallways of the school, keeping students from roaming throughout the school, maintaining the safety of students, faculty and staff.
Teacher
Shellie's Early Start Learning Center-Phoenix, AZ
March 2021 to November 2021
Maintain learning environment of children ages 6 weeks to 12 years. Implement state approved curriculum
Chaperone children on playground and field trips
Open communication with parents and staff
Paralegal
Lexington Law-Phoenix, AZ
March 2018 to September 2020
As a Paralegal with Lexington Law Firm, I assisted clients looking to increase their credit scores and improve their credit report.
Answer client questions regarding processes, billing as well as credit bureaus. Process payments and refunds.
Conflict resolution and negotiation.
At Lexington Law Firm, it is our duty to fight for every client has a legal right to fair and accurate credit profiles.
Ensuring clients understand that better credit will create a better life for them. Case Aide
Pinnacle Family Services
March 2016 to October 2017
Provide case management assistance to case managers; Provide case management assistance to participants involved in CPS; escorts and transports children and adults to and from their homes, foster homes, institutions and various medical, dental, psychological, education, counseling, employment or recreational resources; As well as offer support to participants requiring mental, emotional and behavioral health intervention. Provide clerical support as needed
Customer Service Agent
PSCU
May 2015 to March 2016
11 months Phoenix, Arizona Area
Responsible for enabling existing or potential customers for member owned credit unions and clients to find solutions that enhance their use of products or services. Extreme product knowledge: Fully utilize all technologies and resources provided by the client and the company, including internet tools and technology and product information, to enhance the customer's utilization.
Extensive use of computers: Obtain customer information such as company name, contact name, address, and payment method, and enter orders into computers. Exceptional communication skills: Communicate with the customer with professional tone and verbiage, using common courtesies such as please and thank you, and clearly articulating messages provided by the client.
Behavioral Health Technician/Unit Secretary
Lexington Healthcare & Behavioral Center
April 2008 to January 2012
Work under the direction of nursing staff and physicians to coordinate patient appointments and perform clerical duties.
Acts as receptionists and communicate with patients on the phone and in person as well as family members.
Admit patients, administer and maintain patient records, break down medical charts for record keeping and coordinate billing.
Provide care for patients as needed
CNA - Certified Nursing Assistant
Lexington Health and Rehabilitation Center
March 2003 to April 2008
Provide basic daily care for respite and long term patients. Assist with ADLs
Patient charting
Medication reminders
Education
Associate of Arts and Sciences in AAS, Mortuary Science and Embalming/ Embalmer
City Colleges of Chicago
2013 to 2014
Skills
• Microsoft Word
• Microsoft Outlook
• Distributed control systems
• Social Work
• Customer Care
• Google Suite
• Negotiation (2 years)
• Behavioral Health
• Sales Experience
• Customer Service
• CSR
• Case Management
• Warehouse experience
• Microsoft Excel
• Child Protective Services
• Call Center
• English
• Conflict management (2 years)
• Customer Support
• Legal Research
• Medical Receptionist
• Medical Terminology
• Medical Records
• Computer literacy
• Microsoft Office
• Microsoft (10+ years)
• Order Entry
• Data entry
• Paralegal
Certifications and Licenses
AED Certification
BLS Certification
CPR Certification
Paralegal Certificate
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