Customer Service General Manager

Robert Edwards

***********@*****.*** 770-***-**** Roswell, GA

WORK EXPERIENCE

LA Fitness Atlanta, GA

Fitness Director Aug 2015 - May 2017

• Managed a team of fitness trainers, overseeing hiring processes and conducting interviews to ensure optimal staffing levels.

• Utilized Salesforce to acquire new clientele, contributing to the expansion of the client base.

• Collaborated with the General Manager to maintain operational efficiency and ensure the gym ran smoothly. Amazon Fulfillment Stone Mountain, GA

Training Ambassador Mar 2021 - Apr 2022

• Maintained precise inventory counts, ensuring accuracy in stock levels and facilitating efficient warehouse operations.

• Trained new hires on effective work habits, contributing to a well-prepared and productive workforce.

• Supported the Reliability and Maintenance team and expanded technical skills related to warehouse machinery. Fatou Security Corporation Atlanta, Georgia

Overnight Security Officer Sep 2024 - -

• Ensured the security and safety of public events and facilities during overnight hours.

• Actively monitored designated areas to maintain a secure environment and achieve security objectives. Zurn Elkay Water Solutions

Inbound Warehouse Consolidator Sep 2024 - Dec 2024

• Manages the efficient receipt, storage, and dispatch of a wide range of goods from the warehouse to ensure optimal inventory control and seamless supply chain operations at Zurn Elkay Water Solutions. Full-Service Movers Atlanta, GA

Mover/Driver Apr 2023 - Sep 2024

• Deliver exceptional customer service and negotiate additional services to enhance client satisfaction.

• Ensure the safe transportation of fragile items by driving with precision and care.

• Handle and relocate large and heavy furniture efficiently, minimizing risk of damage. Windsor Inc. Memphis, TN

Assistant Manager Oct 2019 - Dec 2019

• Facilitated direct sales and marketing initiatives through face-to-face interactions, enhancing client engagement and acquisition.

• Engaged daily with business professionals to effectively communicate value propositions and foster business relationships.

Eagle Parking Atlanta, GA

Shift Manager Jun 2019 - Oct 2019

• Managed valet operations for large-scale events, ensuring efficient vehicle handling and timely service delivery across multiple Atlanta locations.

• Oversaw financial transactions, including shift revenue management and payment processing for tickets and valet staff.

Lanier Parking Solutions Atlanta, GA

Shift Manager Nov 2018 - Jun 2019

• Managed operations of a restaurant parking facility, ensuring efficient traffic flow and timely vehicle retrieval for guests.

• Delivered exceptional customer service, addressing guest inquiries and concerns to enhance overall visitor satisfaction.

Ricoh Electronics Lawrenceville, GA

Warehouse Associate Oct 2017 - Jun 2018

• Mixed chemicals for the production of toner cartridges, ensuring consistent quality and safety standards.

• Filled and packaged ink and toner cartridges while maintaining equipment and work floor cleanliness to support efficient operations.

Allied Barton Security Atlanta, GA

Security Officer Jan 2011 - Dec 2011

• Conducted regular patrols to ensure the safety and security of assigned premises, identifying and reporting any suspicious or illegal activities.

• Provided escort services for VIPs, ensuring their safe and secure movement within and around the facility. Brookwood High School Snellville, GA

Volunteer Assistant Coach Feb 2010 - Dec 2010

• Assist in coaching athletes, enhancing their skills and performance during the track season.

• Help organize and coordinate track meets to ensure smooth and efficient event execution. One Rooster Mongolian Bar Atlanta, GA

Manager

• Managed and enhanced customer satisfaction by implementing service improvements and ensuring a positive dining experience.

EDUCATION

East Tennessee State University

Associate, Business Management

Johnson City, TN

Aug 2012

Georgia Gwinnett College

Associate, Psychology

Lawrenceville, GA

Aug 2010

Aviation Institute of Maintenance

Aviation Maintenance Technical Engineer

Duluth, GA

Jan 2024

CERTIFICATIONS

Fitness Coach 2001

SKILLS

Direct Sales • Valet Parking • Cold Calling • Sales Management • Sports Coaching • Marketing • Presentation Skills • Communication Skills • Leadership • Shift Management • Business Development • Salesforce • Outside Sales • Upselling

• English • Management • Negotiation • Sales • Recruiting • Microsoft PowerPoint • Customer Service • Inside Sales

• B2B Sales • Relationship Management • Engineering • Airframe & Powerplant • Avionics • Blueprint Reading • Mechanical Aptitude • Attention to Detail • Adaptability • membership services

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