Customer Experience Continuous Improvement

Annalise Woychowski

**-** **** ******

Middle Village, New York 11379

Cell: 917-***-****

Email: ********@*****.***

Capabilities-Career Objective

Energetic, innovative, dedicated and motivated with a strong background in building guest experience and customer relationships. People oriented, with great customer-focused attitude and service skills. Enjoy learning new approaches, where I can improve customer satisfaction and enhance my knowledge. Strong efficiency and customer relations in a fast-paced environment. Strong passion to thrive and make every customer experience outstanding. Professional Experience

Personal Fitness/Trainer: January 2024- Current

• Three plus years of structured fitness experience with a disciplined regimen, demonstrating exceptional commitment to personal health, wellness, and continuous improvement.

• Strong interpersonal and communication skills, with a client-focused mindset suited to a concierge role, skilled in creating a welcoming, supportive environment that encourages individuals to purse and sustain their fitness goals.

• Specializes in lower-body strength training, executing a carefully planned routine of leg workouts three times a week, complemented by targeted upper body and core exercises, to achieve balanced, full-body conditioning.

• Training others, specifically guiding clients through effective leg workouts with a focus on form, progress tracking, and support-fostering confidence, motivation and visible results in clients. Professional Experience

GRG USA, LLC- Sales Associate October 2023- January 2024

• Maintained robust knowledge of product catalog, and promptly directed customers in a courteous manner to items for which they were seeking.

• Served 50+ clients per day, ensuring positive shopping experience and building loyal customer base.

• Building rapport with customers to understand their needs and created an ease for customer experience end to end needs.

• Operated P.O.S. to provide quick, transparent checkout experience to customers. Professional Experience

Friday’s Restaurant- Waitress- June 2023 -September 2023

• Dedicated to ensuring customer satisfaction by remaining accessible and friendly.

• Regularly checks on guests and uses of visual cues to provide service as appropriate.

• Improve customer satisfaction by building rapport, which increased sales.

• Collaborated with other servers to minimize wait times for customer, regardless of which table assigned.

• Learned each guest's dietary needs and provided detailed suggestions based on each patron's needs.

• Operated P.O.S. system for customers’ orders both over the phone and in person. Nykidstime Inc. Entertainment Host / Catering- February 2019 – May 2020 .

• Team Collaboration with ten professionals. Excellent time management, organization skills and task prioritization.

• Coordinating and arranging serving stations for catering parties.

• Handling special request for guests and clients.

• Interacting and customizing service to meet the guest’s expectations.

• Support other servers and staff by completing side work as setting up, taking down equipment, restocking and food running. Education: Undergraduate College student, St. Francis Prep High School Diploma Skills: Customer Oriented, Organized, Empathetic, Sociable, Multi-tasking, Communication Skills.

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