Customer Service Technical Support

William Morgan

**********@*****.*** 706-***-**** Augusta, GA

SUMMARY

Experienced professional with 28 years in customer service and technical support, seeking a role as a Remote Customer Service Representative. Proven track record in resolving customer inquiries, delivering outstanding service, and providing technical support across various platforms, including phone and email. Skilled in Microsoft Office, troubleshooting, and communication, with a strong background in mobile devices and inventory management. WORK EXPERIENCE

T-Mobile Augusta, GA

Account Expert Apr 2023 - Present

• Facilitate sales of wireless phones and services, ensuring customer needs are met effectively.

• Address customer inquiries regarding billing, providing clear explanations and resolutions.

• Optimize customer satisfaction by confirming optimal service area coverage for enhanced connectivity. Assurant Augusta, GA

Service Technician and Customer Care Specialist Nov 2021 - Dec 2022

• Resolved customer issues by repairing phones, tablets, and other consumer electronics, ensuring optimal functionality and satisfaction.

• Delivered exceptional customer service by engaging with and reassuring clients, consistently meeting or surpassing key performance objectives in service and repair.

• Managed inventory tasks efficiently, including counting and monitoring inventory levels to support operational efficiency.

Ausrion Augusta, GA

Technical Consultant and Sales Representative Jul 2006 - Nov 2021

• Diagnosed and repaired consumer electronics, ensuring timely resolution of technical issues for improved customer satisfaction.

• Facilitated sales of warranty plans and additional consumer services, contributing to enhanced revenue streams. T-Mobile Wireless Augusta, GA

Senior Retail Sales Representative Feb 2002 - May 2006

• Executed daily store operations, including opening and closing procedures, handling bank deposits, and managing all related documentation.

• Enhanced customer satisfaction by providing expert assistance on the sales floor, maintaining accurate inventory, and effectively communicating with both individual customers and business clients. Alltel Communications Augusta, GA

Customer Service Representative Feb 2000 - Jan 2001

• Resolved customer inquiries regarding billing and service plans, processed deactivation requests with retention strategies, and calculated necessary account adjustments.

• Updated customer information, managed reports of stolen equipment, and supported special projects, ensuring efficient communication and resolution.

Frigidaire Home Products Augusta, GA

Business Services Representative Nov 1998 - Nov 1999

• Managed credit operations for Marta finance and balanced accounts for several affiliated small companies, ensuring accurate financial oversight.

• Audited and maintained inventory of white goods and parts for a nationwide customer base, including dealers, service agents, and consumers.

Best Buy Augusta, GA

Sr. Media Specialist Nov 1993 - Sep 1997

• Coordinated staff assignments and schedules, ensuring adherence to loss prevention protocols and effective inventory management.

• Strategically managed product presentation to enhance customer engagement and assisted customers with their inquiries and purchases.

EDUCATION

Westside High School

HS diploma

CERTIFICATIONS

Certified Samsung and Apple Technician November 2016 to Present Wise Level 1 and 2 Certification April 2020 to Present SKILLS

RMS Front and Back Office • E-Ticket Systems • Microsoft Software • Goldwave and Winamp Software • Inventory

• Retail Sales • Inventory Management • Microsoft Word • Customer Service • Microsoft Office • Cash Handling

• Mobile Devices • Technical Support • Software Troubleshooting • Microsoft Windows • Troubleshooting • Operating Systems • Desktop Support • Service Technician Experience • Help Desk • Customer Service • Supervising Experience • Retail Sales • Technical Support • Cash Handling • Content Creation • Cash Register • Sales • Leadership • Merchandising • Help Desk • Mobile Devices • Desktop Support • Windows • Pos • Operating Systems • Communication Skills • Retail Management • Organizational Skills • Product Development • Product Management • Software Troubleshooting • Analysis Skills • Microsoft Office • Equipment Repair • Electrical Experience • Mechanical Knowledge • Low Voltage • Computer Hardware • Management • Budgeting • Microsoft Excel

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