Knowledge Management Specialist

EMPLOYEE NAME: Leslie Thames

JOB TITLE: Knowledge Management Specialist

EMAIL ADDRESS: ********@*****.***

PHONE NUMBER: 502-***-****

EDUCATION

{MISM} {Master of Information System Management with Concentration Data Administration and Management} {Keller Graduate School of Management}

{MBA} {Master of Business Administration with Concentration Business Intelligence and Analytics Management} {Keller Graduate School of Management}

{MPM} {Master Project Management} {Keller Graduate School of Management}

{BS} {Global Supply Chain Management} {DeVry University}

{Graduate Certificate} {Information System Management} {Keller Graduate School of Management}

{Graduate Certificate} {Big Data and Analytics} {Keller Graduate School of Management}

{Graduate Certificate} {Project Management} {Keller Graduate School of Management}

PROFESSIONAL CERTIFICATE

{Certificate} {Google IT Support} {Coursera}

{Certificate} {Google IT Automation with Python} {Coursera}

{Certificate} {Google Data Analytics} {Coursera}

{Certificate} {Google UX Design} {Coursera}

{Certificate} {Google Professional Collaboration Engineer for Workspace} {Coursera}

SPECIALIZATION CERTIFICATE

{Certificate} {JavaScript for Beginner} {UCDAVIS}

DEFENSE ACQUISITION UNIVERSITY (DAU)

{Completed} {International Acquisition Level I}

{Completed} {Business Financial Management Level I}

{Completed} {Purchasing Level I and Level II}

{Completed} {Program Management Level I}

{Completed} {Information Technology Level I}

{Completed} {Test and Evaluation Level I}

DEFENSE ACQUISITION UNIVERSITY (DAU) CREDENTIALS

{Completed} {Introduction to Risk, Issue, and Opportunity Management}

{Completed} {Foundational Intellectual Property IP}

{Completed} {Services Acquisition Team Member: Non-Acquisition Professional Credential}

PROFESSIONAL SUMMARY

{Participates in establishing management protocols across all business lines through a thorough and routine analysis of the multiple management systems supporting the business of PBS. Assists with strategic management, defined as the ability to synthesize data from various sources and provide specific policy and process improvement recommendations to improve organizational performance. Engages in knowledge-sharing mechanisms that promote data-driven decision-making and organizational awareness across business lines utilizing the relevant GSA systems such as GREX, REXUS, ePM, OATool, CMMS/MAXIMO, EASi, HR Links, CRM, ESRI, and other developing systems. These systems require business industry expertise to facilitate regional collaboration in achieving business goals, developing policy, and enhancing process flows.}

PROFESSIONAL HISTORY

{Nov/2021} to {Mar/2025} {40HRS per week}: Knowledge Management Specialist

{Knowledge Management Specialists provide technical expertise in management information systems for the service and delivery of all major business lines in the PBS, including but not limited to workforce planning, training and development, facilities, leasing, design, construction, and portfolio management in the National Capital Region as part of General Services Administration}

Major Responsibilities:

•Maintain data and metadata inventory that is accessible to senior leadership. Translates data into impactful visualizations that stakeholders can use to inform business decisions.

•Integrated geospatial data, analysis, and mapping into facility operations to improve the effectiveness and efficiency of commercial and federal properties in the region.

•Assist program personnel on various issues, projects, or concerns requiring an overview of agency operations concerning resolving significant, controversial, and otherwise highly charged situations.

•Provide assistance and advice on interpreting governing policy in the designated program area. Research sensitive, complex, or otherwise controversial issues, utilizing all available resources.

•Collect, manage, manipulate, and analyze data sets using dashboards from disparate sources and in different formats using Google scripts, machine learning, AI, Google Sheet, SQL Developer, MS Access, Tableau and ArcGIS platform, and other relevant tools to improve the performance of our regional real estate portfolio and diverse workforce.

•Develop the ability to quickly identify and target disparate issues for timely resolutions across the region. Maintain data and metadata inventory that is accessible to senior leadership.

•Proactive and self-reliant approach enhances quality and delivery of analytics products using ArcGIS and Tableau Platform for Office of Portfolio Management & Customer Engagement.

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{Mar/2021} to {Nov/2021} {40HRS per week}: Analytics Management Analyst

{Analytics Management Analyst is accountable for timely and professional support to the HQDA, Deputy Chief of Staff, G-3/5/7, and International Affair division (DAMO-SSR) located at the Pentagon.}

Major Responsibilities:

• Conduct research and recommend meeting NDAA 2017 requirements for tracking and managing 2000 Army users with Service Security Cooperation Databases.

•Collect and analyze activities on the database and prepare the regional product for the briefing to support the Strategy, Plans, and Policy Branch Chief; develop recommendations to support more efficient transfer of information across the Division and the Directorate via Bolte Portal (SharePoint).

•Served as Action Officer creating internal and external tasker in HQDA TMT Tasker System

•Developed Army Security Cooperation Common Operation Picture monthly report to HQDA G-3 office, which is shared with ASCC, DRU, State Partnership Program, and other external agencies.

•Identify and analyze data for geographic trends throughout five Combatant Commanders Area of Responsibility using Microsoft PowerBi and Microsoft Excel

•Develop a report for Army Senior leadership that tracks Foreign Partners attending DoD schools.

{Sept/2015} to {Feb/2021} (40HRS per week}: {Database Administrator}, Greystones Consulting Group, LLC

{Responsible for managing Department of the Army Global -Theater Security Cooperation Management Information System, which informs Army Senior leadership about Army resources that support the combatant command's campaign plans, Army campaign support plans, Army phase zero operations, interoperability efforts, and other shape missions.}

Major Responsibilities:

•Ensure Army personnel understand the policy and business rules for the Global -Theater Security Cooperation Management Information System (G-TSCMIS) and appropriately apply those standards to the system.

•Brief Army Senior Leadership on the capabilities, data, and trend analysis of the Army's security cooperation events.

•Develop proficiency in the methods and technologies needed to gather, store, and report on big data from five Authorities Data Sources

•Create business intelligence tools or systems, including the design of related databases, spreadsheets, or outputs.

•Synthesize current business intelligence or trend data to support recommendations for action.

•Explain the strategic implications of applying business analytics techniques to support senior-level managers' decision-making in their organization.

•Maintain or update business intelligence tools, databases, dashboards, systems, or methods.

COMPUTER PROFICIENCY

Microsoft Access, Microsoft Excel, Adobe Product, Tableau, Oracle SQL Developer, Google Workspace Suite and ArcGIS Product

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