Store Manager Customer Service

SS

SANTRELL SAM

*************@*****.*** 713-***-**** Houston, TX 77045

Customer-oriented Store Manager offering over 16 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Policies and Procedures

Store Merchandising

Store Operations Oversight

Recruiting and Hiring

Multitasking and Organization

Shift Scheduling

Store Opening and Closing

Verbal and Written Communication

Employee Supervision and Motivation

Payroll Management

Team Building and Leadership

Inventory Management

Customer Service

Store Opening and Closing Procedures

Management Team Building

Revenue Forecasting

Staff Development

Quality Assurance

Human Resources Oversight

Recruitment and Hiring

Auto Zone Auto Parts Houston, TX

Store Manager

06/2006 - Current

Trained and mentored associates to teach daily tasks and procedures. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Managed inventory tracking and physical inventory counts to minimize loss.

Monitored employee performance and identified performance gaps for corrective action.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Houston Community College Houston, TX

GED

08/2007

Summary

Skills

Experience

Education and Training

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