Mental Health Social Worker

Education:

A.A. Human Services: Mental Health ( LaGuardia Community College ) Graduated 2020- 2022

BA: Bachelor in Human Relations ( School Of Professional Studies ) Graduated 2022- 2024

Objective:

I am seeking a dynamic role as a supervisor and social worker for shelters, where I can utilize my extensive experience in social work and leadership to impact the lives of individuals experiencing homelessness positively. I am dedicated to providing comprehensive support services, including counseling, advocacy, and resource coordination, to empower residents to achieve self-sufficiency and long-term stability. I am committed to fostering a collaborative and supportive environment within the shelter while ensuring all residents' safety, dignity, and well-being.

Areas of Expertise:

●Team Leadership

●Policy Development

●Strategic Planning

●Working solo or as a team

●Problem-solving, management care skills.

●Conflict Resolution

●Knowledge of DHS systems, policies and procedures, documentation systems, and compliance standards.

●Documentation and Reporting.

●Expertise, knowledge of public benefits, workforce development, and experience working with immigrants, especially migrants and those who are undocumented.

●Strong leadership and interpersonal skills.

●Excellent problem-solving and decision-making abilities.

●Ability to handle high-pressure situations and remain calm under stress.

●Proficiency in customer service tools and software.

SKILLS & ABILITIES:

●NYS Driver License with Perfect Record.

●CITI PROGRAM - HSR BASIC COURSE July 2021 to July 2024

●Essential Life Support (BLS) January 2021 to September (1/2025)

●Layperson Naloxone (NARCAN) certified (2022-2024)

●CARES and Salesforce database system knowledge.

●Google Certificate

●Bilingual in English & Spanish

●Strong computer skills and knowledge of Microsoft Office (Word, Outlook, Excel, etc.).

MedStaffing/-Consumer-Support-Representative Supervisor - Partime / Remote

5/2021-April 2025

●Respond to customer inquiries via phone, email, chat, or in-person.

●Provide accurate information about products, services, and company policies.

●Address and resolve customer complaints or concerns promptly and professionally.

●Escalate complex issues to the appropriate department or management.

●Supervise and guide a team of consumer support representatives.

●Assign tasks and monitor performance to meet service targets.

●Provide ongoing coaching, training, and support to team members.

●Create and manage work schedules to ensure adequate coverage.

●Approve time-off requests and manage staffing during peak times.

●Monitor and evaluate individual and team performance.

●Conduct regular performance reviews and provide constructive feedback.

●Identify training needs and arrange for skill enhancement programs.

Team Hope Cherok/CLC- Casemanagers Supervisor Brooklyn, NY

March 2024- Present

●Support casework staff to help asylum seekers transition out of the city's supportive housing and resettlement services

●Supervise casework daily activities and performance

●Ensure data and information is completed in the NYC Health & Hospitals case management platform

●Designate caseloads

●Assign work schedules

●Conduct performance evaluations

●Conduct caseload assignments

●Review and approve assessments, service plans and case notes

●Ensure daily case management coverage and monitor attendance

●Help coordinating interpretation and translation services

●Provide on the job training and ongoing training

●Recommend procedural / process improvement changes as required to improve upon the delivery of services

●Performs other job-related duties as assigned

Platinum community care- Part Time supervisor, Brooklyn NY

January 2023- March 2024

●Supervising Intake Supervisor and Intake workers.

●Conducting or supervising regular inspections of the facility, including all sleeping areas.

●Supervising intake, bed assignments, and related client service activities.

●Supervising the safety and incident reporting systems and liaising with DHS security staff as necessary. Collaborating with other shelter and program staff to ensure clients' safety and maintaining a positive working relationship with any social service subcontractors at the facility.

●Ensuring compliance with regulations stipulated by NYS DHS, NYS OTDA, NYC FDNY, NYC Dept. of Health, NYC Coalition for the Homeless, etc., including incident reporting, logbook entries, bed checks, client belongings, security, and client care.

●Supervising facility maintenance staff on duty and ensuring that the facility is well maintained in the maintenance supervisor's absence.

●In the event of insufficient staffing, assuming direct service/program responsibilities in addition to the above.

Asylum seeker Caseworker, part-time- Medrite Urgent Care, New York, NY

August 2022- January 2024

●Case management services to the guest.

●Ensuring that all feasible needs are satisfied where possible.

●Meeting with residents and preparing psychosocial evaluations.

●Respect and safeguard the confidentiality of guest-related information

●Responsible for caseload and conducts record-keeping activities as needed, such as case notes and census statistics reports, while ensuring that all documents are kept confidential.

●Maintain a positive work environment.

●Refers residents to appropriate agencies and programs as needed and builds rapport and a professional connection with all stakeholders.

●Deal with emergencies when they arise and arrange for medical aid.

●Participate in frequent staff meetings and report progress to the supervisor.

●Demonstrate excellent and helpful interactions with clients, visitors, contract employees, volunteers, and coworkers.

Per Diem Case Manager- KINGS INN CAMBA ORG, Queens, NY

November 2020- August 2022

●Establish and maintain professional relationships with clients and confidentiality to engage them in case management services.

●Review all documentation establishing clients' eligibility for the program and make file copies.

●Input client data and client progress information into CARES database.

●Conduct initial intake and psycho-social assessments of clients and clients' families' needs and periodic re-assessments.

●In collaboration with clients, prepare initial and periodic revisions of independent living plans, including short-term and long-term client goals.

●Identify and locate community resources to assist clients in attaining their goals. Refer clients to permanent housing opportunities and appropriate services within and outside CAMBA.

Shift Supervisor - támdy. Brooklyn, NY

October 2019- November 2020

●Coordinate the shift activities and assign tasks accordingly.

●Provide group and individual supervision.

●Supervise the functions and activities of the Residential Specialist. Monitor the delivery of services to residents.

●Prepare a schedule to ensure adequate facility coverage.

●Participate in coordinating staff training. Attend training sessions and scheduled meetings.

●Provide crisis counseling as needed.

●Function independently in times of facility coverage, including responsibility for appropriate action in crises per agency procedure.

●Prepare casework documentation and written reports per agency requirements.

Additional experiences:

Partime Community Advisor-DHS Temposition, Queens, NY

April 2018- October 2019

Case Manager Acacia Netwerk, Bronx, NY

May 2017- April 2018

Human Service Assistant - Newtown Italian Senior Center, Queens, NY

February 2016- April 2017

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