Customer Service Guest
Resume:
SUSHMA BHATTARAI
UAE *******************@*****.***
HEIGHT : 165 CM
PROFESSIONAL SUMMARY
Customer-oriented and service-driven professional with experience in hospitality, concierge, and media. Skilled in delivering exceptional customer service, handling guest inquiries, and maintaining high standards in workplace environments. Adaptable, proactive, and dedicated to ensuring client satisfaction in dynamic roles.
KEY SKILLS
Excellent Communication & Interpersonal Skills
Customer Service & Conflict Resolution
Problem-Solving & Quick Decision-Making
Hospitality & Concierge Services
Teamwork & Multitasking
Adaptability & Flexibility
Grooming & Professional Presentation
WORK EXPERIENCE
Concierge Khidmah, UAE (Currently Working)
Assisted residents and visitors with bookings, inquiries, and service requests.
Delivered high-quality guest service while ensuring smooth front-desk operations.
Developed problem-solving skills while handling guest concerns. Receptionist Kantipur Cinemas, Nepal (2023 – 2024)
Managed front-desk operations, greeting guests and handling inquiries.
Assisted in scheduling and coordinating cinema show times.
Provided excellent customer service and maintained a welcoming environment. Theatre Artist Shilpee Theatre, Nepal (2019 – 2023)
Performed in professional stage productions, showcasing strong acting and communication skills.
Engaged in storytelling, teamwork, and audience interaction.
Developed confidence, adaptability, and the ability to perform under pressure. Actress Mairamri & YouTube Content (2023 – 2024, Part-time)
Played a key role in the Nepali series Mairamri under the screen name Shahina Bhattarai.
Featured in various YouTube productions, demonstrating versatility in acting.
Balanced acting commitments alongside professional responsibilities. Radio Presenter Nepal
Hosted radio programs, enhancing public speaking and communication skills.
Conducted engaging interviews and maintained a lively on-air presence. EDUCATION & QUALIFICATIONS
+2 in Business Studies Amity College, Birtamod, Nepal. LANGUAGES
English (Fluent)
Hindi (Fluent)
Nepali (Fluent)
ADDITIONAL INFORMATION
Strong adaptability to different work environments and cultures.
Passionate about providing top-quality customer service and client satisfaction.
Contact this candidate