Customer Service Memory Care

CIERRA J ALLEN

*** ****** ****** *********, ** **110 216-***-**** ************@*****.***

OBJECTIVE

Seeking a challenging position to utilize excellent customer service skills and working with people to satisfy individual’s needs.

PROFILE OF QUALIFICATIONS AND SKILLS

• Excellent Organizational, interpersonal and

communication skills

• Works well under pressure

• Deadline driven

• Self-motivated

• Shift Management

• High energy

• Quick Learner

• Punctual

• Flexible – willing to take on new tasks

• Office 365 Proficient

WORK EXPERIENCE

Amazon – Cleveland, OH September 2023 – December 2023 Stower (full-time)

• Storing merchandise

• Sorting merchandise for order fulfillment

• Scanning items

• Quality check items for defects

• Pallet jack operator

D.D. West – Cleveland, OH November 2021 – September 2023 DST – Direct Support Professional

Provided care, companionship and assistance for adults living with mental disabilities

• Transportation to appointments

• Administered medications

• Light housework

• Meal preparation

• Personal hygiene assistance

• Companionship and served as a mentor

Tapestry Senior Living – Wickliffe, OH March 2017 – December 2019 STNA at Assisted Living Home

Provided care and companionship to older adults in memory care and assisted living care

• Administered medications

• Light housework including laundry

• Meal delivery

• Personal hygiene assistance including bathing for memory care

• Training of new STNA staff

Slovene Home for the Aged – Cleveland, OH Feb 2015 – December 2019 STNA at Nursing Home

Provided care and companionship for long-term care and memory care patients including;

• Assisted with feeding, transfers, toileting, light housekeeping, and personal hygiene.

• Attended all doctor visits, answered call lights, used mechanical lifts, recorded input and output, and documented and reported any changes to shift nurse. CIERRA J. ALLEN page 2

• Was consistently reviewed by clients/patients as an exceptional caregiver due to a caring personality and attention to detail.

• Training of new STNA staff

Mount St. Joseph Sisters of St. Mary – Euclid, OH April 2013 – May 2018 STNA

Assist and provide personal care for the elderly, AM-PM care including with an approachable and caring personality including; Toileting, Feeding, Transfers, and Record Keeping. Included training of new STNA staff. CareerTech Agency – Mentor, OH

STNA May 2011 – March 2013

As an agency employee, duties included assisting nursing home and memory care patients with daily living needs while providing a high excellence of care. Responsibilities included; response to call lights or pagers, toileting, feeding, and transfers with lift with assistance, measure and record intake and output. Responsible for documenting all care and reporting to Charge Nurse. Wickliffe Country Place – Wickliffe, OH

STNA September 2008 – April 2011

Provided care and companionship for skilled care, long-term care and memory care patients including; Assisted with feeding, transfers, toileting, light housekeeping, and personal hygiene. Attended all doctor visits, answered call lights, used mechanical lifts, recorded input and output, and documented and reported to shift nurse. Clients/patients consistent rated as an exceptional caregiver due to a caring personality and attention to detail.

Popeye’s Restaurant

Shift Manager

• Provide direct training, scheduling and supervision of staff

• Point person for time off requests or complaints

• Manage cash – cashier, cash drop and bank deposits

• Prepare and maintain quality of products

• Greeting, servicing, and ensuring each guest receives excellent customer service. Crew Member

• Order taking and fulfillment

• Cashier

EDUCATION AND RELATED JOB SKILLS

High School Diploma, Warrensville Heights High School, Ohio CERTFICATIONS AND MEMBERSHIPS

State Tested Nursing Assistant (STNA) Registry Number: 400********* exp 2/2024 State of Ohio Med Pass Certification: DD00282882 exp. 2/2024

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