Optometrist

Asha Vyas

Washington, DC USA

630-***-**** ********@*****.***

OBJECTIVE

A dedicated clinical leader with extensive experience in optometry and healthcare innovation. Proven ability to drive operational efficiency, foster teamwork, and deliver medical and scientific information to improve patient outcomes. Seeking a role to leverage my advanced clinical knowledge, strategic relationship management skills, and passion for healthcare innovation to support the future of Eye Care.

EDUCATION

Doctor of Optometry

Illinois College of Optometry

Lean Six Sigma Black Belt

NIDA Clinical Trials Network – Good Clinical Practice IRB Certification

Human Research Protection Foundational Training – US Department of Health and Human Services

Bachelor of Science, Biology & Pre-Optometry

Illinois Institute of Technology

EXPERIENCE

Kaiser Permanente DCSM Spring 2024 - Present

Staff Optometrist

●Providing advanced clinical care in a multidisciplinary setting, delivering medical, scientific, and technical information to enhance patient understanding and outcomes

●Managing complex ocular conditions including glaucoma, ARMD, diabetic retinopathy, ocular cancers, and uveitis co-managing with ophthalmology to ensure optimal patient care and adherence to regulatory standards

●Collaborating with ophthalmology to manage pre and post operative care ensuring compliance with industry best practices and improving patient outcomes

BrightHER Tomorrow Foundation Summer 2023 - Present

Advisor / Mentor

●Serving as an advisor mentoring and advocating for women empowerment

●Collaborated with a team of advisors to create a comprehensive lesson plan on confidence, ownership, and self- advocacy for young girls in India, thereby fostering their personal growth and leadership skills

●Helping to develop future mentoring templates for college bound girls implementing a series of structured check-ins to provide ongoing support

Warby Parker, Washington DC Fall 2018 – Spring 2024

Market Leader Optometrist – DC/MD/VA

●Led cross-functional teams to enhance clinical operations, establishing SOPs, and optimizing vision services, successfully managing the DC/MD/VA market and increasing OD coverage by over 50% since 2020

●Directed and mentored a team of ODs, facilitating regular check ins to provide strategic guidance through weekly directives celebrating wins and collaboratively reviewing areas of opportunity, thereby fostering strong partnerships and ensuring alignment with company goals

●Collaboratively lead the development and implementation of educational materials and training programs improving patient education and ensuring consistency in clinical practices across multiple locations

●Championed the rollout of digital optometry initiatives, such as the Video Assisted Eye Exams Pilot, ensuring compliance with healthcare standards and best practices thereby improving access to care

●Spearheaded the redesign of OD onboarding and training processes, leading to streamlined operational rollouts and continuous improvement in clinical procedures

●Provided medical and technical support to ODs and store teams enhancing the overall patient care experience and driving excellence in service delivery by delivering comprehensive presentations to enhance the understanding of patient needs and Eye Care to clinical and nonclinical roles

●Coordinated the development of clinical and medical support materials, operational procedures and best practices to support to maintain industry standards and provide solutions to enhance product launches, operational procedures, and market strategy.

Market OD – DC/MD

● Directing manager for 8 full time and 10 part time ODs in the DC/MD market and interviewing potential OD candidates for DC/MD/VA market. Facilitating bi-weekly check ins with full time ODs and bi-monthly check ins with part time ODs to support OD efforts by discussing wins and areas of opportunity. Strategically coordinating part time coverage to maximize patient care availability by proactively seeking OD coverage dates and communicating with ODs and store teams to secure coverage.

● Creating and supporting clinical operation rollouts and collaborating with ODs and stakeholders to support OD efforts and improve OD and store metrics. Daily/weekly/monthly evaluating KPIs by utilizing trackers and creating a separate weekly data sheet for DC/MD/VA market to monitor performance review allowing proper discussion with ODs and store teams by discussing wins and areas of opportunity and creating plans of action to help support OD endeavors. Continuing to support new ODs from onboarding to first few months at Warby Parker easing the transition to patient care and administrative responsibilities.

● Scheduled store visits to support ODs and retail teams with outstanding operational concerns. Collaborating with ODs by obtaining feedback for further improvement and support onboarding and training with store teams and ODs to best support patient care. Resulted in a streamlined and consistent exam experience and establishing continuous support for ODs.

Full Time OD Warby Parker

● Full time OD consistently succeeding a retail exam experience score of greater than 90/100 continuously, same day exam conversion of 75% or greater, and exam generated product average order value of $300 or greater

● Seamless collaboration with store teams to provide excellent patient experience to and from the exam room and partnering daily with retail team members on key KPIs and goals to optimize business and exam performance while maintaining quality care

● Prioritizing patient care and leveraging support to provide best in class service with the goal of ensuring each patient ocular health is cared for in the best capacity possible

SELECT EXPERIENCES

OD Onboarding Revitalization

● Collaborated with OD Leader(s) across markets and territories to redesign OD onboarding SOPs, guidelines, and training tools establishing standards of care and standards for protocol across all Warby Parker stores nationwide.

● Championed revitalization of onboarding and training leading to streamlined operational rollout and continuous improvement and accessibility of OD procedures and vision services in DC/MD/VA market.

Eyewear A-Z Education

● Collaborated with OD Leader(s) across markets and territories to peer review educational materials, guidelines, and training tools establishing easily understandable material for supplemental patient education on Warby Parker’s website.

● Championed resource materials to supplement patient education on our website and leveraged resource to provide material for patient understanding of vision and eye care needs.

Digital Optometrics Video Assisted Eye Exams Pilot

● Facilitated in person onboarding for technicians assisting in eye exams by demonstrating pre-testing and establishing standards of care for video assisted exams pilot.

● Championed ongoing onboarding and training leading to successful starting and continuous improvement and accessibility of eye care in DC/MD/VA market, and helped identify key market areas for expansion.

Customer Experience Escalation Guide

● Outlined standards of practice for escalated vision concerns for our customer experience team by listing Urgent, Emergent, and Non-Urgent concerns and best practices/next steps to best assist patients in need of immediate assistance.

● Created triage protocol and proper next steps to improve patient accessibility/opportunity for immediate care leading to consistency in process across all Warby Parker customer experience team members.

Professional Relations OD

● Served as a liaison for multiple ODs in DC/MD area managing professional relationships and communication to ensure the successfully delivery of vision care. Created communications to OD and store teams regarding vision service updates, follow up on exam room service/tech support requests, and fill in OD support leading to continuous clear directives for store team. Outlined part time flex OD and full time OD coverage dates and potential scheduling opportunities for exam stores leading to maximizing exam days at Warby Parker locations providing a positive impact to sales and store performance.

● Served in leadership and mentorship capacity to current full time ODs at Warby Parker by scheduling recurring monthly check ins. Learned how to evaluate KPIs at each store level and identify wins and areas of opportunity. Strategized ideas and established distinct action items categorized in monthly check-in templates for each OD resulting in direct support to OD efforts and continual consistent support to achieving KPIs.

● Scheduled store visits to support ODs and retail teams with outstanding operational concerns. Outlined objectives to improve exam and vision service experience tailored to each store team’s specific needs. Achieved successful comprehensive training for each team allowing teams to become increasingly comfortable with vision services at Warby Parker. Resulted in a streamlined and consistent exam experience for store teams, ODs, and patients alike.

OD Recruiting: Warby Parker Fireside Chat – Landing Your Next OD Role

● Collaborated and participated with OD recruiters and peer ODs across East and West regions in a fireside chat. Educated and provided personal and professional experience in relation to practicing optometry at Warby Parker. Lead to engagement and interest of graduating optometry students considering Warby Parker as a full time OD opportunity.

Contact Lens Platform Communication / Streamlining Operating Procedures for EHR and Patient Communication Platforms – Store Leader/Vision Services AOR Training

● Facilitated DrChrono/Gladly Contact lens training for Mid-Atlantic Store Leaders and Vision Services AORs by providing a detailed orientation on communication process. Described interrelation between DrChrono and Gladly customer service platform and thoroughly defined objectives of training and support expected of store teams for Warby Parker exam locations. Accomplished consistency in communication process between store teams utilizing both DrChrono and Gladly to order contact trials for patients in a timely manner, and consistency in communication with patients to organize contact follow ups. Lead to alleviating workload on ODs and increased OD support in the contact lens exam experience.

OD Onboarding Trainer: EOD and PCOD/CFL Model

● Facilitated training sessions to onboard 15+ Employed and PC/CFL ODs in trainer roles by providing detailed review of onboarding template for new ODs, outlining objectives and best practices to be addressed during each onboarding session an Employed or PC/CFL OD holds, and observing/assisting during training sessions as added support to transition ODs to trainer roles. Lead to consistency in OD orientation for new Employed and PC ODs and consistency in exam standards and expectations for Warby Parker ODs.

Warby Parker Patient Education Project

● Advised and suggested edits on educational material provided by communications team. Lead to consistency of information relayed to customers on patient education. Published on Warby Parker website by communications team leading to increased customer education on vision and ocular health.

OD Trainer: IOD/EOD Full Time and Part Time

● Facilitated onboarding for 30+ IOD/EOD full time and part time OD by providing a detailed orientation on optometry at Warby Parker leading to consistency in exam room expectations and exam experience at Warby Parker. Updated and edited the Onboarding Facilitator Guide and created a Digital Practice Training Guide providing additional reference material to new ODs at Warby Parker. Provided ongoing support through additional one on one training prior to first day in office achieving ease of transition to patient care and seamless support to new ODs.

COVID 19 Digital Pulse Oximetry Implementation for Routine Eye Exams

● Collaborated on and produced an overview of digital pulse oximetry and championed its utilization in eye exams to monitor/ ensure safety of optometrists, employees and patients during COVID19 pandemic. Developed step-by-step guide sharing best practices and communications to Store Teams, Optometrists, and Stakeholders to provide optimal care to patients. Achieved implementation of pulse oximetry and thermometer checks standard of care across all retail locations in each patient exam where applicable.

Contact Lens Retail Operations Improvement

●Collaborated and created detailed operational overview of current contact lens process, including OD and retail perspectives, thereby identifying gaps and opportunities. Outlined methodology to automate the Contacts Lens ordering process for trials and redesigning roles for contact lens leads to simplify overall contact lens exam and to minimize confusion. Collaborated with Retail Operations to offer solutions to streamline processes leading to the creation of DrChrono contact lens tasking and Gladly patient communication processes in effect currently.

●Translated implications of 2020 FTC guidelines regarding Contact Lens exams and helped identify noncompliant procedures in current Contact Lens Rx process. Shared ideas to create a verification process in DrChrono to ensure compliance.

Exam Room Equipment Evaluation/ State Regulatory Guidelines Data Analysis

●Spearheaded the Retail Operations selection of Topcon as a vendor by comparing prices from Lombard and Topcon to support reassessment of exam room equipment costs. Identified cost differences and highlighted more cost-efficient options in collaboration with Retail Operations.

●Documented exam room and testing requirements for a comprehensive eye exam state-by-state. Identified differences and highlighted previously undocumented requirements, thereby aiding in preparing stores for new ODs/exam lanes.

Digital Practice Training Program Development

● Created a Digital Practice Training Guide for current and new ODs as a reference/learning tool to aid in the transition process from paper to electronic health records. Trained 10+ Warby Parker ODs in DrChrono prior to practice launch and aided in continuous mentoring throughout the process. Aided in onboarding and mentorship of new ODs with DrChrono. Shared Digital Practice Training Guide with fellow Area ODs and Digital Practice Trainers to facilitate training and provide best practices to all Warby Parker ODs.

Eye Exam Experience and Exam Room Operating Standards

●Co-lead a project to streamline the eye exam experience at Warby Parker thereby providing solutions to improve the patient experience, the doctor experience, and the ease of patient flow and care.

●Outlined exam room standards checklist defining exam room organization and maintenance, privacy and security of patient files/EHR, sanitation changes in relation to COVID19. Created a google sheet tracker for DC Metro exam location to set ownership and task management with exam room standards. Shared best practices with fellow ODs to build consistent care across all Warby Parker retail locations.

OD Mentorship Program

● Provided coaching and guidance for new Warby Parker ODs and advised when needed on practicing optometry at Warby Parker. Became a continual resource for new ODs leading to successful transition of ODs in DC Metro area with continual patient experience survey score of >4.8 over three years of being involved in this program.

DIAGNOSTIC / TECHNICAL SKILLS

●Technical Proficiency: Microsoft Suite, Google Suite, Epic EHR, DrChrono EHR

●Advanced clinical knowledge: Glaucoma, ARMD, Diabetic Retinopathy, Ocular Cancers, Uveitis

●Diagnostic Proficiency: Visante OCT, Zeiss OCT, Optovue OCT, Oculus Keratograph and Pentacam, Atlas and MedMont topography, ReSeeVit, Adenoplus, Tear Lab, Inflammadry, Visucam and Optos Fundus Photography

●Regulatory Compliance: Adherence to HIPAA, FTC Guidelines for Glasses and Contact Lenses, State Guidelines for the practice of optometry, Good Clinical Practice for HCPs – NIDA Clinical Trials Network, Human Research Protection Foundational Training

LANGUAGES

●Fluent in Spanish and English

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