Customer Support Service

Destiny l Saggus

***coney street apt * Tel:478-***-****

Goal- To obtain a challenging position that will allow me to utilize my excellent written and verbal skills while working independently or in a team setting

Education

West Laurens High School 2005- 2008

● Earned HS Diploma

Skill customer support,interpersonal skill,b2b sale,relationship management, time management, negotiation,telemarketing, marketing,upselling

Experience

fulltime teller

Capital City Bank - Dublin, GA July 2023 to Present

Customer Assistance: Answering customer questions about their accounts, services, and providing general information regarding bank products such as loans or credit cards.

Account Management: Helping customers open or close accounts, update information, or resolve account discrepancies.

Cash Handling: Managing and balancing a cash drawer, ensuring all transactions are accurate and secure.

Security Procedures: Following proper security protocols for cash transactions and verifying customer identification to prevent fraud.

Promoting Services: Identifying opportunities to promote additional banking products, such as savings accounts, insurance, and other financial products.

The goodwill feb 2023 to June 2023 cashier

Processing Transactions: Handling sales transactions, including cash, credit card, and mobile payments at the register.

Customer Service: Greet and assist customers with their purchases, answer questions, and resolve any issues or concerns.

Item Scanning and Pricing: Scanning items, ensuring accurate pricing, and applying any relevant discounts or promotions.

Maintaining Cleanliness and Organization: Keeping the checkout area neat and organized while ensuring that the store remains clean and presentable

The homedepot 2019 to oct 2022 Service desk associate

Providing customer support: Answering questions, resolving issues, and offering guidance on products or services.

Processing transactions: Handling returns, exchanges, payments, and account-related requests.

Technical assistance: Helping customers with troubleshooting basic issues .

Managing complaints: Addressing customer concerns and escalating unresolved issues to the appropriate department.

Maintaining records: Documenting customer interactions and service requests for future reference.

Afni 0ct 2021 to Dec 2021 inbound sale rep

Answering Inbound Calls: Responding to calls from prospective customers interested in American Express products, such as credit cards, travel services, and financial offerings.

Understanding Customer Needs: Asking probing questions to understand the customer’s financial needs and recommending the most suitable products.

Product Knowledge: Providing detailed information about products, benefits, rewards programs, fees, and other features.

Promoting Sales: Upselling or cross-selling additional products or services based on the customer’s needs and preferences.

Closing Sales: Converting inquiries into sales by guiding customers through the application process, answering objections, and helping finalize their decisions.

Meeting Sales Targets: Achieving individual and team sales goals, often involving performance-based incentives.

Customer Support: Providing excellent customer service, addressing concerns or questions about the application process, benefits, and product usage.

Maintaining CRM Records: Documenting customer interactions, sales, and follow-ups in the CRM system.

Contact this candidate