Portfolio Management Project

Harley Milne

******@********.*** 415-***-**** linkedin.com/in/harleymilne

Objective

Strategic business leader with over two decades of experience driving operational excellence and innovative business strategies. Adept at fostering cross-functional collaboration, scaling operational models, and delivering sustainable growth in fast-paced, technology-driven environments. Seeking to apply my expertise to lead strategy and business operations enhancing organizational efficiency and accelerating business impact. Key Skills

● Business Strategy & Operations Leadership

● Project & Program Management

● Process Optimization & Scaling

● Cross-Functional Team Leadership

● Data-Driven Decision Making

● Strategic Planning & Market Analysis

● Financial Management & P&L Responsibility

● Stakeholder Management & Collaboration

● Change Management & Business Transformation

● KPI & Metrics Development

● Customer-Centric Solutions Development

Professional Experience

Program/Project Manager

DronePanora.com, California 2016-Current

● Scaled a technology-driven aerial imaging business, driving strategic growth through innovative solutions in drone technology and data analytics.

● Led end-to-end business operations including financial management, market expansion, and team leadership, achieving consistent revenue growth and client satisfaction.

● Identified new business opportunities and strategic partnerships to drive revenue, significantly expanding the company’s service offerings and geographic reach.

● Developed operational frameworks, enabling scalable and repeatable processes that improved efficiency and reduced operational costs by 25%.

● Collaborated with cross-functional teams including sales, marketing, and to deliver integrated solutions aligned with client needs and market demands. Senior Director (CTO), Technology and Digital Marketing (E-commerce B2B) MacPherson's, Emeryville, CA 2015 – 2016

● Spearheaded business transformation initiatives that resulted in improved profitability, streamlined operations, and enhanced customer engagement.

● Conducted in-depth market and competitive analysis to inform strategic decision-making, aligning business operations with evolving industry trends. ******@********.*** 415-***-**** linkedin.com/in/harleymilne

● Managed cross-functional teams, ensuring alignment between strategic goals and operational execution to deliver impactful results on time and within budget.

● Directed strategy, implementation, and maintenance of technology operations for the largest art supply distribution company in the United States.

● Redesigned B2B Shopping experience that is device responsive leading to a 20% increase in customer satisfaction.

● Evaluated and implemented ERP & CRM systems which increased E-commerce basket size 5% and strengthened relationships with customers 15% by showing opportunities to increase their sales through data and personalized marketing campaigns.

● Collaborated with executives to increase revenues and profits through improved business and customer-facing technologies.

● Developed the upgrade strategy to replace infrastructure to lower costs by 30%.

● Increased employee productivity 3% by replacing internet connection with demand management which limited cost and reduced latency by 25%.

● Hired resources to build and integrate tools to increase process efficiencies across departments.

Senior Director, E-Commerce Operations

Sears, Shop Your Way, Hoffman Estates, IL 2014 – 2015

● Partnered with CEO and EVPs on strategy, marketing, and product roadmap to enhance shopper experiences that lead to sales growth in celebrity brand products and footwear and health categories exceeding $150 million in new business.

● Orchestrated a $5M project which enhanced user experiences and secured 200 new brands increasing sales 5%. Contributed to a growing marketplace product line of 15% integrating access to the top brands through CJ Affiliate.

● Increased social participation 10% by integrating social content from mainstream sources which lead to increasing followers and shopping engagement with larger baskets.

● Analyzed KPIs which drove improvements to support business objectives and increased customer satisfaction 20% in user experience studies. Interactive Communications Manager

Chevron Corporation, San Ramon, CA 2008 – 2013

● Executed strategic business-critical projects within legally time-sensitive deadlines, while adhering to strict “Operational Excellence” guidelines.

● Collaborated and implemented the "We Agree" Ad campaign website which highlighted common ground on energy issues and successfully engaged millions.

● Designed and deployed corporate web governance strategy, emergency response plan, Web Component Center standards, and streamlined the process for managing and developing external web properties.

Web Publishing Innovation Manager

Sun Microsystems, Santa Clara, CA 2000 – 2008

● Drove web publishing strategy, policy, and philosophy which optimized production with fewer headcount. Created and managed web processes for content, architecture, Harley Milne Page 2

******@********.*** 415-***-**** linkedin.com/in/harleymilne quality assurance, and technology resulting in 10% faster development, content globalization, and translation cycles.

● Engineered "Try and Buy" online application system to 23 country sites in 13 languages that added over 300 new customers and revenues from zero to $6 million in one year.

● Initiated and trained a country publishing team of 15 to leverage free technologies and translation service resulting in; 20% productivity increase, 15% reduction in translation costs, faster request turnarounds and 9% increased volume. Education

Masters of Business Administration (MBA), Saint Mary’s College of California 2019 Master of Science, Computer Science, Gatesville, Stockton CA 2007 Bachelor of Theology, Durban Christian Center, South Africa 1989 Certifications & Training

● Certified in Project Management Professional (PMI-PMP)

● Agile Certified Practitioner (PMI-ACP)

● Lean Six Sigma

● Leadership & Strategy in Technology (Course/Program)

● Pilot & Instructor, FAR 61, 103, 107

● Master Scuba Instructor (PADI, NAUI, SSI)

Projects

● Strategic Growth Initiative: Designed and implemented a multi-year growth strategy for a technology firm, increasing operational efficiency by 30% and driving 20% year-over-year revenue growth.

● Business Process Optimization: Led cross-functional project to revamp internal business processes, reducing operational costs 15% and improving customer satisfaction. Affiliations

● Project Management Institute (PMI)

● EAA

● AOPA

● PADI, NAUI, SSI

● Civil Air Patrol

Harley Milne Page 3

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