Customer Service, sales, interpersonal communication, bilingual

Rocio Vasquez Meza

Alvin, TX *****

*******************@*****.***

Motivated and detail-oriented professional with extensive customer service experience. Known for exceptional interpersonal skills. I excel at building strong relationships and creating a welcoming environment. Committed to outstanding service and teamwork, I thrive in a dynamic setting and contribute to team success.

Core Skills

• Bilingual (Spanish/English)

• Customer service, Attention to Compliance and detail, Time management, Problem-Solving, Conflict resolution, Organizational skills.

• Strong communication, Team building.

• Microsoft Office Proficiency.

Professional Experience

Woodforest National Bank

Assistant Manager 2021-2023

• Operational Oversite: Ensuring efficient day-to-day operations of the branch.

• Performance Evaluation: Conducting regular performance reviews and providing feedback to staff.

• Analytical skills: demonstrated strong analytical abilities to solve problems and improve processes as they rise.

• Strategic Planning: Conducting the bank’s overall strategy and long-term goals.

• Marketing initiatives: Planning and implementing marketing strategies.

• Audit Preparation: Prepare for audits by organizing necessary documentation, records and performing mock mystery shops with employees.

Alvin ISD

Paraprofessional

2020-2021

• Coordinating Events: Helping organize school events and activities including scheduling and logistics.

• Maintaining Records: Keeping accurate records of student attendance, visitor’s logs, and other essential documents.

• Relay messages between teachers, students and parents effectively.

• Ability to adjust to changing environments and tasks.

• Maintain composure in high-pressure situations and promote a positive atmosphere for staff and students.

University of Mississippi

High School Counselor

• Supervised and engaged in a diverse group of high school students in various activities and programs.

• Developed and implemented educational workshops, teamwork, and personal development.

• Provided one-on-one support to students experiencing challenges, fostering a safe and supportive environment.

• Assisted students in navigating academic and social challenges, promoting a positive school environment.

• Collaborated with faculty to identify and support at-risk students. Education

University Of Mississippi

New Hope High School

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