Senior Program Manager Supply Chain Operations Lead

******@*****.*** ***.***.YING **** WU Austin, TX linkedin.com/in/ywu999

STRATEGY & TRANSFORMATION PROGRAM MANAGEMENT OPERATIONS EXCELLENCE MBA Directing complex, high-impact transformations with expert strategy & leadership Ø Dynamic Program Leader: Driving global business growth, operational excellence, & innovation for high-tech companies Ø Problem Solver: Translating complex challenges into actionable strategies with data-driven insights & innovative solutions Ø Strategic Integrator: Aligning business goals with technical capabilities to enable efficient digital transformation and operational optimization

Ø Motivational Leader: Cultivating collaboration among teams that increasing impact, efficiency, and speed of delivery Ø Adaptable & Decisive: Quick to learn new domains, handle ambiguity, make calculated decisions for maximized outcomes CORE EXPERTISE

Leadership Business Transformation Strategy & Planning Program & Project Management Change Management Supply Chain Operations Management Process Improvement Cross-Functional Team Leadership & Development International Market Expansion SaaS Growth Strategic Market Management Risk Management KPIs & Metrics CAREER ACHIEVEMENTS

GROWTH & IMPACT Contributed to Software reaching 40%+ of total corporate revenue by accelerating SaaS business growth and business model transformation in targeted countries. (Cisco) PROGRAM LEADERSHIP Led a 150-member global & regional team in delivering full-scale system capabilities (SFDC, Commerce, ERP) for South Korea’s buy-sell entity, achieving early project completion with ~5% cost savings and multi-million-dollar tax benefits. (Cisco) TECHNOLOGY & BUSINESS Led automation/implementation of company-wide Performance Metrics. Created innovative accountability framework to drive recurring revenue growth and align with strategic goals. (Cisco) SIMPLIFY & EFFICIENCY Led a major product structure consolidation, reducing complexity by 50%+ and simplifying recurring revenue measurement, empowered Sales and Renewals teams to achieve targets with increased efficiency. (Cisco)

STRATEGIC LEADERSHIP Accelerated local market growth in Brazil by creating new branch with local fulfillment capabilities in 9 months. Increased customer satisfaction and cut logistics costs. (Cisco) PROFESSIONAL EXPERIENCE

CISCO SYSTEMS, INC. Promoted to multiple leadership roles Austin, TX & San Jose, CA 3/2008 – 11/2024

SENIOR MANAGER: BUSINESS TRANSFORMATION STRATEGIC GROWTH & TRANSFORMATION Directed high-impact strategic Business Transformation programs from concept to delivery. Drove strategic organizational alignment, operational excellence, and tangible business outcomes by conceiving and executing high-level strategies for enterprise-wide programs. Fostered deep collaboration between business leaders and technical teams. (9/2022 – 11/2024)

• Drove major Product Structure Consolidation initiative. Reduced complexity by 50%+ and built product structure foundation to drive SaaS growth, streamlined recurring revenue measurement, and enabled Sales and Renewals teams to achieve targets with increased efficiency.

• Streamlined recurring revenue metrics measurement, enhanced performance transparency, and improved accuracy. Mitigated issues for Sellers and Partners in understanding and managing Sales goals and Compensation.

• Delivered automated cross-BU Solution Metrics Measurement methodology 3 months ahead of schedule. Led cross-functional technical teams in complex project on accelerated schedule.

• Implemented system-wide changes to enable new capabilities in Forecasting, Goaling, and Compensation. Drove change management through updated business policies and processes. SENIOR PROGRAM LEAD: COUNTRY ENABLEMENT MARKET ACCESS & BUSINESS ACCELERATION YING WU ******@*****.*** 650-***-****

Directed country enablement. Led enablement of new legal Buy-Sell entities in target countries. Managed global/regional teams of 150 – 200+ staff across diverse functions (Sales, Customer Experience, Partners, Tax, Legal, Finance, IT, Supply Chain). Delivered end-to-end system capabilities (SFDC, Commerce, Oracle ERP). (6/2018 – 9/2022)

• Streamlined processes from Opportunity Management, Quoting, and Ordering to Supply Chain, Software/Service Consumption, Financials, and Reporting by delivering end-to-end system capabilities (SFDC, Commerce, Oracle ERP)

• Enabled international expansion and operational capabilities by developing strategic roadmap aligned with corporate priorities and regional business objectives.

• Established new Buy-Sell entity in targeted international market, mitigating risks related to local legal compliance and potential tax penalties. Led large cross-functional global and regional teams to project success.

• Led strategic planning for Hardware-as-a-Service Geo Expansion for prioritized countries, supporting aaS business growth; conducted comprehensive capability-gap assessment and solutioning focusing on Finance, Tax, GTM, Commerce, Supply Chain

GLOBAL PROGRAM LEAD: SUPPLY CHAIN SECURITY & RISK MANAGEMENT SUPPLY CHAIN TRANSFORMATION Led transformation of Supply Chain Security & Risk program. Redefined program framework, developed Risk Assessment strategies, and redesigned Security & Risk Performance Measurement systems. (10/2014 – 6/2018)

• Redefined global Supply Chain Security program framework. Developed a tiered assessment & audit program based on Risk Profile across complex supply chain network, including Contract Manufacturers, ODMs, Component Suppliers, and Logistics Partners, spanning over 100 sites worldwide

• Led successful closure of 40 Management Action Plans (MAPs) from GRC IP Security Audits, driving efforts across Cisco Security & Trust Org (STO), various Supply Chain functions, Manufacturing Partners and Suppliers

• Improved business continuity, resiliency and operational efficiency by developing critical strategies and collaborating with internal stakeholders and external manufacturing partners and component suppliers GLOBAL MATERIALS LEAD & COST MANAGER GLOBAL MANUFACTURING OPERATIONS Managed Materials Planning, Fulfillment and Cost for assigned Business Units. (9/2011 – 10/2014)

• Achieved gross margin improvements through oversight of Materials Planning/Fulfillment across global partners.

• Enhanced Supply Chain efficiency and reduced costs by leading strategic initiatives. PROJECT MANAGER & APAC PROGRAM LEAD: LEAN FORWARD PMO GLOBAL SUPPLY CHAIN FIELD OPERATIONS Led Lean Forward program to help Cisco Distributors across AMER, EMEA, and APAC improve operational productivity and reduce working capital. Leveraged key solutions, including co-planning, shipment consolidation/postponement, and electronic delivery. (3/2008 – 9/2011)

• Drove expansion/adoption of Lean Forward program with Cisco Distributors worldwide in AMER, EMEA, and APAC.

• Improved operational productivity and delivered targeted Working Capital benefits for Distributors worldwide. PROJECT MANAGER (on-site contractor) ENTERPRISE RELEASE MANAGEMENT OFFICE (ERMO) ERMO is a central IT Org. drives Cisco’s top cross-functional initiatives/programs. (3/2006 – 3/2008) SIPIX IMAGING (an innovative e-paper startup acquired by e-Ink Holdings) Fremont, CA 2002 – 2005 MARKETING & EXECUTIVE COMMUNICATIONS, CEO OFFICE

ADDITIONAL EXPERIENCE IN CHINA

CellStar (a WW distributor for Motorola & Nokia Mobile Phone) Senior Manager: Country Marketing, China Market Motorola China Corp Marketing Manager

EDUCATION, CERTIFICATIONS, & TRAINING

M.B.A., Master of Business Administration Management Santa Clara University, Leavey School of Business; Santa Clara, CA B. Eng., Bachelor of Engineering Beijing Chemical Fiber & Technology Institute; Beijing, China Stanford Certified Program Manager (SPCM) Stanford University; Stanford, CA APICS Certified Supply Chain Professional (CSCP) Association for Operations Management (APICS) Supply Chain Leadership Institute Program FuDan University School of Management AI Strategy Foundations for Data Scientists & Team Leaders LinkedIn Learning

Contact this candidate