Medical Group Project Management

DOROTHEA DILLON

Cell: 602-***-**** Email: **************@*****.***

Seasoned and knowledgeable logistics and administrative support with 15+ years’ experience of client facing work, organization and agency while developing metrics for internal teams to continue to grow and progress, while encouraging maturation and sustaining client accounts.

ADMINISTRATIVE SKILLS

Project Management

Logistics Expert

Communication Catalyst

Vendor Relations

Budget Management

Resolution Manager

EDUCATION

Colorado Technical University, Colorado 3/2018

Master of Science, Business Administration

Northern Arizona University, Arizona 12/2013

Bachelor of Science, Business

PROJECT MANAGEMENT

Developed and implemented procedural guidelines for projects, events, and meetings. (United Healthcare/Colorado Hearing and Balance Clinic/Matthews Vu Medical Group)

Successful management of projects and communication, including the development of timelines, agendas, and program evaluations from multiple and concurrently active accounts. (United Healthcare/Colorado Hearing and Balance Clinic/Matthews Vu Medical Group)

Effective administration of client accounts by projecting and balancing client needs with fiscal integrity. (United Healthcare/Colorado Hearing and Balance Clinic/Matthews Vu Medical Group)

COMMUNICATION AND RESOLUTION MANAGEMENT

Assess, restructure, and execute logistics strategy to propel a small but established business to a higher profile and garner new business and capabilities (Matthews Vu Medical Group).

Develop and implement strategies to enhance the resolution division of client liaisons (United Healthcare/Colorado Hearing and Balance Clinic/Matthews Vu Medical Group).

Work cross-departmentally to educate staff and leadership on resolution and logistical strategies to provide streamlined service for the end client (United Healthcare/Colorado Hearing and Balance/Matthews Vu Medical Group).

Field, assess and complete over 50 client resolutions daily with an emphasis on compassion and logistical expertise (United Healthcare).

VENDOR RELATIONS

Created and updated templates for client resolutions, specifically for the medical and healthcare industry resulting in greater client satisfaction and understanding. (United Healthcare/Colorado Hearing and Balance/Matthews Vu Medical Group).

Understand the client experience and requirements of the medical provider to standardize and establish timely assessments and superfluity service (United Healthcare/Colorado Hearing and Balance/Matthews Vu Medical Group).

PROFESSIONAL EXPERIENCE

United Healthcare; Navigate For Me, Colorado Springs, Colorado

Customer Representative 07/2020 - current

Colorado Hearing and Balance, Colorado Springs, Colorado

Administrative Support/Scheduler/Customer Relations Representative 06/2016 - 02/2017

Matthews Vu Medical Group Colorado Springs, Colorado 09/2014 - 06/2016

Administrative Support

VOLUNTEER ACTIVITIES

Pieffer Berner Chalet and Training 06/2014 - current

Contact this candidate